Jl Conde Email & Phone Number

National Capital Region, Philippines

General Management (Low-Mid)• Directly reports to the General Manager of the Qroad Philippines Branch Office and business partners regarding the status of all projects• Decide whatever is needed to run smoothly the flow of work in each department or team• Approved hiring of required manpower in all departments/ projects• Termination of direct reports and/or their subordinates (within HR process)• Ensures the lowest possible costs for all operations and procedures• Works in cooperation with all other department heads and Team leads in order to let the company achieve better results and meet the expectations of the clients.Operation Management• Planning, implementing and overseeing the day-to-day running of the company operation and its services• Planning and Implementing different work set-ups for all employees• Reviews and identifies opportunities for operations and process improvement.HR Management• Assist in recruiting candidates and hiring the right employees• Evaluate performance and promotion of the employeeOffice administration/management• Implementing and maintaining office administrative systems• Organizing office operations / Work Stations• Office supplies requisitionTeam Management• Delegating work schedules, tasks, responsibilities, and setting deadlines for an internal team.• Provide coaching and monitor team/individual work performanceProject Management• Establish a team for specific projects or service• Develop and suggest processes for specific projects• Assisting the client with different application testing before its release• Delivering reports, updates, and notable issues through weekly virtual meetings with the clientBusiness Development• Coordinate and maintain good working relationships with new and current clients to ensure repeat and or long-term businessMarketing Assistance• Assist the Marketing Team in implementing, improving, and reporting various marketing campaigns, and assets for our organization.

Ncr - National Capital Region, Philippines

Team Management• Creating an inspiring team environment with an open communication culture that would handle specific mobile applications or games of our client• Manage the division of work and responsibilities to the members.• Work with the team, and share information, and updates across multiple international teams• Provide coaching, monitor team performance, and report on metrics• Recognize high performance and reward accomplishmentsProject Management• Planning, organizing, and implementing different strategies in preparation for the launch date of the game product• Oversee day-to-day running of game operation• Develop game operation processes for particular game titles of our clientCommunity Management• Implemented community events as well as top-up promotions• Answer player queries on the official Facebook fan page, Naver, and other social media platforms. Customer Support Management• Oversee game support services, and processes, and organize them to enhance the satisfaction of the players of our client.• Investigate and document complex issues with regard to bugs, game exploits, and other potential issues.Localization• Assist in the localization of the game for the Global / Southeast Asia market by fixing the translated in-game textFunctional Testing and Bug Monitoring• Create and implement different test cases for the game product of our client• Draft and outline possible game enhancements and optimization of game features• Document and escalates any reported bugs and game-related issues to the developersBusiness Development• Research and seek potential clients for promoting services and/or possible business opportunities • Act as liaison between the marketing team, operation team, and the president or CEO of the company.Marketing Assistance• Assist the Marketing Team in implementing, improving, and reporting on the various marketing campaigns, systems, and assets for our organization.

8Th Floor Suntree Tower, 13 Meralco Ave Brgy. San Antonio, Ortigas, Pasig City

Game Management• Maintains Game Master presence and communication with players• In-game patrolling and provides sanctions to any illegal third party program users and spammers of RMT or gold selling sites.• Server monitoring for the game, Cabal Online (Server/s: Global, ES and Europe)• Updating client’s organization for any critical server issues • Event coordination and implementationCustomer Support• Provides customer support and solutions to any player’s inquiry, complaints and disputes.• Handle different type of tickets such as general, technical and account related issuesCommunity Management• Monitoring of the official forum, item mall page, and official website of the game• Updating client’s side for any technical and website issue

Ortigas Ave., Pasig City

Game Management•Game Master presence and provide in-game support•In-game patrolling and provide sanctions to any illegal third party program users•Server and CCU monitoring for the games (Luminary Online (Global), Luminary (Korea) and Call of Chaos)•Participating to any discussions regarding game development and optimization of game features and systems.•Posting updates regarding server maintenance and other critical server issues•Implementing the policy of the game•Hack and scam case investigation•Account restoration•Event suggestion•Event coordination and implementation•Data management•Update reports depends on the output and performance of the teamQuality Assurance•Investigate possible Bug Issues, Bug Exploits and report it to an appropriate department or technical team•Bug tracking and verificationCustomer Support•Provides customer support and solutions to any player’s inquiry, complaints and disputes.•Handle different type of tickets such as general, technical, account restoration and billing inquiry.Community Management•Constant communication with players•Forum management•Create and implement community event•Provides announcements and updates through social networking sites and fan page of the game.

Rockwell Business Center. Meralco Compound, Ortigas Ave., Pasig City

Game Management (Atlantica Online)•Game Master presence and provide in-game support•In-game patrolling and suspend hacker’s account, macro users and spammer of gold selling sites / RMT•Server and CCU monitoring for the game, Atlantica Online •Updating client’s organization for any critical server issues and server maintenance. •Implementing the policy of the game•Hack and scam case investigation•Provide initial and final restoration for missing items, hack cases and any account restoration issues.•Event coordination and implementation•Data management and reporting•Live Monitoring of Billing Transactions and Purchases •Update reports depend on the output and performance of the teamGame Quality Assurance & Bug Monitoring•Investigate possible Bug Issues, Bug Exploits and report it to an appropriate department or technical team•Bug tracking and verification•Compiles and escalates any bugs and game related issues to the developersCustomer Support•Provides customer support and solutions to any player’s inquiry, complaints and disputes.•Provides assistance regarding e-mail change request from players and other account related issues•Handle different type of tickets such as general, technical, account restoration and billing inquiry.Community Management•Constant communication with players•Forum management•Viral Marketing and hype voting•Create and implement community event•Provides announcements and updates through social networking sites and fan page of the game.

Jjm Bldg6, Amvel Compound, Ninoy Aquino Avenue, San Dionisio, Paranaque City

• Prepares Billing statement and Statement of Account using the Unified Freight System for a particular account and client of the company• Prepares different kinds of reports and assist the supervisor to any task that is assigned from time to time.

10Th/F, Ayala Life-Fgu Center Madrigal Business Park, Alabang Zapote Rd.

> Prepares various reports and payroll reports of regular, project, and subcontractor employees> Prepares manpower / DOLE report and renewal of the contract for all project employees> Organize a filing system for important and confidential company documents> Update and maintain office policies and procedures> Update office policies as needed> Software configuration and basic computer troubleshooting> Assisting the Project Admin with any task that is assigned from time to time

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science In Computing, Information Management

Activities and Societies: Compass, CFI and Taekwondo Varsity Club