- Leading department goals and operations of the company- Creating and implementing strategic plans- Tackling unforeseen issues and troubleshooting- Representing the company for external and internal events- Identifying, training and developing leaders within the company and setting them on a path for management- Manages marketing, sales, and prospecting teams to ensure product congruence.- Manages support and development teams process to meet customer demands.

- Develops all programs in relation to customer relationships and loyalty.- Responsible for all onboarding activities for new and upgrading customers.- Responsible for creating policies and procedures that optimize the customer experience.

- Manages the entire product line life cycle from strategic planning to tactical activities.- Specifies market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.- Drives solution sets across development teams through market requirements, product contract, and positioning.- Analyze potential partner relationships for the product.

-Manages the entire product line life cycle from strategic planning to tactical activities-Specifies market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.-Drives solution sets across development teams through market requirements, product contract, and positioning.-Analyzes potential partner relationships for the product.

-Maintain SME role for product management, processes, systems, quality, business development and feasibility for existing service products.-Maximizes productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.-Drafts and distributes project objectives to the solutions team.-Crafts and disseminates a clear vision by linking projects to the company’s objectives and results.-Negotiates successfully with clients, staff and outside vendors.-Nurture relationships with project sponsors as well as business and IT executives.

-Established and built business relationships for brand loyalty and credibility to increase sales on behalf of Motorola Mobility.-Conducted educational and developmental trainings to retail associates and managers.-Collaborated with all area sales, retail and indirect account managers, as well as B2B managers to align key client sales messages with career objectives and revenue drivers.-Managed and trained a part time assisted sales team, ensuring they were comfortable training and selling the Motorola family of products to consumers in National Retail.-Gathered in-market and out-of-market intelligence.-Ensured merchandising compliance for carrier specific plan-o-grams.

-Supported all operations for Task Force Power at forward operating bases in Afghanistan.-Active secret security clearance.-Managed office support for forward operating base teams numbering from ten to thirty safety, fire and electrical inspectors.-Created process structures for base and theater wide reporting and personnel movement. -Successfully endured and excelled in complex and trying work environments for twelve to fifteen month intervals.-Successfully created working relationships with personnel from many different cultures, backgrounds and nationalities.

-Developed and implemented service quality processes for flagship stores in Chicago and New York.-Defined and measured customer satisfaction metrics for the Chicago flagship store.-Participated in the design of sales presentations for cellular technologies and measures its effects on customer satisfaction.-Ranked first out of 25 in Nokia Academy, an intensive training program focused on technology and sales techniques.

•Managed downtown location, which included directing product resets and merchandising as necessary, ensuring operational excellence in all areas.•Served as the primary communication link between the Experience Center and Regional Managers. •Planned and developed strategies to improve customer experience by working with Experience Center Guides, Regional Managers and Nokia personnel to solve problems.•Identified trends in competition to develop new ideas and plan upcoming events.

•Provided quality pricing and market analysis for R.J. O’Brien Foreign Exchange customer base.•Performed risk management activities, including maintenance of all position, risk and loss limits.•Was responsible for online trading system support and maintenance.•Carried out customer trade execution and position trading.•Achieved profitability through spread margins, execution speed, and relationship banks.