• Managed File Transfer (MFT) SME supporting North American sales organization• Collaborated with sales and solutions engineering teams• Interfaced with R&D and Product Management teams on new feature design, testing, and feedback• Developed MFT Skills certification course targeting solutions engineering teams and partners• Established MFT demonstrations showcasing application and service capabilities

• Technical lead administering, maintaining, and supporting MuleSoft platform for the enterprise• Developed upgrade project to latest platform version, including testing and test scenarios• Support developers with minor development issues, and deployment & deployment issues• Developed Mule Platform Roadmap alignment with Solution Architecture: upgrades, security, capacity planning, cloud vs. on-premise deployment architecture, CI/CD deployment model, environment hardening, runbooks, C4E expansion and evangelization

• Met with prospective clients to gather and analyze integration solution requirements, reviewing both immediate needs and future growth• Created solution design with a focus on business and organizational needs• Held demonstrative sessions showcasing product functionality, capabilities, and features, relevant to solution requirements• Participated in knowledge transfer sessions with implementation services

• Technical Lead for product team delivering 24x7 operations & development services for B2B file, web services, and API gateways • Led product, development, and prod support teams in design, development, issue escalation & resolution, and training• Supported lines of business: Group, Government, Retail• Supported business processes: Membership, Claims, Financial, Marketing• Maintained Gateway Services product suite: uptime, product updates, metrics, governance• Installed & configured Mulesoft and Axway applications in virtual environments• Utilized MuleSoft Anypoint Platform hybrid cloud model to manage on-premise runtime engines• Interfaced with Enterprise Architects to develop future state architecture • Developed POCs to advance plans to move to future state• Developed relationships with customers, core enterprise architects, and infrastructure team members• Managed HCL network resources during MuleSoft implementation (2017)• Led product & prod support teams in major upgrade of Axway B2Bi (2017)• Participated in requirements, solutioning, and design with project teams, leveraging eGateway architecture and HCSC policies & best practices• Interfaced with external parties to design connectivity and investigate issues• Provided escalation support to development and production support teams

- Gathered requirements for implementation of Enterprise Gateway- Assisted in design and implementation of gateway architecture- Provided level 3 technical support to development and support teams- Participated in project to migrate legacy trading partner connectivity

• Provided in-depth technical and application support for tier 1 and 2 support technicians and clients• Used MantisBT, Serena Teamtrack, PVCS Tracker, and Vantive to enter and track product enhancements and bugs• Employed IntelliJ IDEA and Microsoft Visual Studio in conjunction with Perforce and SVN to analyze source code in Java and C/C++ for issue investigation and resolution• Collaborated with customers to deliver detailed notes to development regarding bug fixes and enhancement requests• Interfaced with Engineering for assistance on issue investigation and resolution• Developed test scenarios to verify possible bugs• Contributed articles for the Knowledge Base• Researched protocol standards to assist in troubleshooting, notably AS2 and OCSP• Developed test environments to mimic customer scenarios• Collaborated with escalation members to share knowledge and assist in issue troubleshooting• Provided application support for clients, primarily Business-to-Business (B2B) and Public Key Infrastructure (PKI) systems, in a variety of environments, including Windows, UNIX, Solaris, and Linux distributions• Regularly shared on-call duties during off hours, weekends, and holidays• Utilized Pivotal, Vantive, and SalesForce Customer Relationship Management tools to track trouble tickets

• Gathered distinct insurance payer requirements for electronic medical claims and applied them to the product, ensuring compliance with the HIPAA ANSI 4010A1 implementation guides• Wrote Javascript based automatic transmission scripts to transmit medical claims via modem BBS and HTTP• Created XML files containing insurance payer requirements for EDI file format• Interfaced with clients to build test claims and submit them to the insurance payers for approval• Used IntelliJ 4.5 in conjunction with CVS to analyze Java product code to assist in issue resolution• Worked with development to design and develop new features and screen designs• Assisted clients with issues related to the setup, maintenance, and use of the company product• Trained new users on setup, maintenance, and use; trained current users on advanced features • Interfaced with insurance payers to determine solutions for rejected/problem claims• Tested suspected bugs and bug fixes by developing real-world test cases