John Ly Email & Phone Number

▪ Gather requirements with CSMs and IPMs to configure client accounts to meet client needs such as process improvements or new client sign on.▪ Utilize SQL to generate reports and data migrations for account hierarchies.▪ Perform functional testing within Connect platform to ensure accuracy of changes.▪ Analyze downstream impacts of changes to ensure proper configuration.▪ Utilize JIRA as a resource to manage workload and project tracking.▪ Lead and participate in client-facing and internal meetings, such as scoping sessions and project kick offs.▪ Document client requirements, use cases, and process improvement workflows.▪ Align client needs with product, engineering, and product operations team goals.

▪ Developed and maintain database through Microsoft Access.▪ Used C# to create a program to automate tasks in the office.▪ Developed a floor plan and documentation on office ethernet setup.▪ Managed to implement a system between database and excel to quickly import/export data.▪ Developed a system for work from home due to COVID-19.

▪ Developed team goals on a quarterly basis.▪ Used Data Analytics to make decisions on how to sell inventory.▪ Trained new team members with standard operating procedures and developed QA system.▪ Integrated new systems through project planning with Microsoft Project.▪ Managed all in house equipment such as computers and internet.

▪ Complete tasks with speed and accuracy.▪ Work with coworkers to accomplish a huge goal/task.▪ Developed a strong sense of prioritization and attention to detail.