John Lybarger Email & Phone Number

Plano, Texas, United States

Irving, Texas

Demonstrated experience and history of leading technology Digital Transformation Programs targeted on O2C and customer-focused technology services across end-to-end applications, services, and platforms. Promoted from Director to Vice President• Spearheaded Project Touchstone (Budget $14MM) Greenfield implementation of Sales Digital O2C Transformation redefining SOP & CX optimizing a positive customer experience. Technology stack Salesforce CRM, CPQ, Billing integrations to ERP… Show more Demonstrated experience and history of leading technology Digital Transformation Programs targeted on O2C and customer-focused technology services across end-to-end applications, services, and platforms. Promoted from Director to Vice President• Spearheaded Project Touchstone (Budget $14MM) Greenfield implementation of Sales Digital O2C Transformation redefining SOP & CX optimizing a positive customer experience. Technology stack Salesforce CRM, CPQ, Billing integrations to ERP (SAP|Oracle), Snowflake, and Mulesoft as ESB.• Led execution and oversight ($15MM+ budget) for enterprise applications, development, operations, integrations, licensing, and staffing. Delivering business value in a globally complex multi-channel, multi-product, integrated system environment supporting 450+ Brands and over 5000 Colleagues.• Decreased costs by over 25% for licensing and services related to Salesforce across 16+ Orgs and 5000+ users. Represented all Informa divisions as Executive IT Stakeholder working in collaboration with Informa Corporate Procurement to negotiate multi-year, multi-million-dollar SELA renewal.• Accomplished in post-M&A integration of systems, applications, platforms, processes, people, and operations of multiple acquisitions, including UBM, a £4bn acquisition. Achieved substantial cost savings combining IT cost structures, rationalizing applications, and retention of key IT personnel.• Cultivated exceptional talent while building and leading distributed teams and remote workforces. Directed recruiting, placement, budget, setting accountability, empowering a collaborative culture, and embedding trust and ownership, leading to increased retention on average 5+ years.• Coordinated Enterprise Resource Management for IBM Resources ($5MM budget) - Optimized capacity and priorities across Managed Services and Staff Augmentation models. Decreased costs by 20% executing hybrid Onshore - Offshore Flex resource model. Show less

Informa Group Services decentralized Security and formalized Security within each Division. Extensive experience implementing security practices and audits. Exceeded goals on TMEP objectives establishing Markets as a divisional leader with a high degree of compliance reported through KPMG audit.• Planned and executed KPMG TMEP Audit, enhancing controls and decreasing risk across CRM, Digital, and Data domains throughout Informa Markets Division.• Leveraged Service-Now for ITIL Incident… Show more Informa Group Services decentralized Security and formalized Security within each Division. Extensive experience implementing security practices and audits. Exceeded goals on TMEP objectives establishing Markets as a divisional leader with a high degree of compliance reported through KPMG audit.• Planned and executed KPMG TMEP Audit, enhancing controls and decreasing risk across CRM, Digital, and Data domains throughout Informa Markets Division.• Leveraged Service-Now for ITIL Incident Management. Divisional Technical Executive for all P1 escalations, resolution, prioritization, and communications. Enhancing time to resolution by 40% and transparency reporting critical risk to executives and C-Level leaders.• Reduced incidents by 40% executing audits confirming compliance on policies, procedures, and controls on platforms and services considered critical. Designed short-term and long-term improvement roadmaps for risk identification, mitigation till resolution, and user awareness programs.• Enhanced user-awareness by 60% and reduced Phishing test failure rates by 40%, instituting divisional Security and Compliance awareness campaign. The campaign focused on password security, email spoofing, social dangers, safe browser practices, and phishing attacks.• Defined and establish unified corporate-wide security strategy across divisions as an executive member of Informa Security COE ensuring best practice guidelines through the corporate program "Technical Minimum Expected Practices" (TMEPs).• Developed active PCI DSS and Sanction scanning across Salesforce landscape 10+ Divisional Orgs diminishing the risk of substantial fines and penalties. Instituted periodic PEN testing on critical platforms. Migrating vulnerable Sites to secure Managed Services, focused on WordPress Sites (100+). Show less

Post-acquisition transitioned to a role leading IT M&A activity across multiple office sites and remote workforces integrating acquired businesses to the Informa IT stack.• Accomplished IT Integration/merger playbook Day 1-100, Phase I including Desktop replacement, Network Switch, VPN upgrade, Email Migration, Application consolidation, Data Migration, Security Assessment, Telephony, Identified Synergy Targets and Operational Support framework.• Established and supervised IT Operations… Show more Post-acquisition transitioned to a role leading IT M&A activity across multiple office sites and remote workforces integrating acquired businesses to the Informa IT stack.• Accomplished IT Integration/merger playbook Day 1-100, Phase I including Desktop replacement, Network Switch, VPN upgrade, Email Migration, Application consolidation, Data Migration, Security Assessment, Telephony, Identified Synergy Targets and Operational Support framework.• Established and supervised IT Operations across the US, Canada, and Brazil. Improved colleague self-service capabilities by 70%, incorporating Service-Now ITSM while streamlining operational efficiencies. Refocused ITSM priorities on user Problem and Incident Management, minimizing time to resolution.• Organized implementation and operational support framework for North America, collaborating closely with Business Owners and Group Services teams. Established Microsoft System Center for standard self-service and automated application management. Show less

Phoenix, Arizona

Privately held Events and Media company acquired by Informa PLC in 2014.http://arlingtoncap.com/news/arlington-capital-partners-announces-the-sale-of-virgo-holdings-to-informa-plc/ .• Developed IT Strategies and Roadmaps for business technologies inclusive of budget, staff, procurement, vendor management, licensing, and services. Application rationalization focusing on TCO and instituting Cost Justification practices on applications, licenses, and services, achieving 40%… Show more Privately held Events and Media company acquired by Informa PLC in 2014.http://arlingtoncap.com/news/arlington-capital-partners-announces-the-sale-of-virgo-holdings-to-informa-plc/ .• Developed IT Strategies and Roadmaps for business technologies inclusive of budget, staff, procurement, vendor management, licensing, and services. Application rationalization focusing on TCO and instituting Cost Justification practices on applications, licenses, and services, achieving 40% savings.• Increased revenue by over 400% through a Pre-acquisition project to facilitate Informa PLC acquisition. O2C/SOP Digital Transformation - Sitecore CMS, Salesforce Sales Cloud, and CRM, Intacct ERP. http://arlingtoncap.com/news/arlington-capital-partners-announces-the-sale-of-virgo-holdings-to-informa-plc/.• Implemented O2C Digital Transformation Greenfield CRM program (Budget $2MM). Implemented O2C Digital Transformation Greenfield CRM program (Budget $2MM). Planning, Discovery, Design, Solution, and Delivery on SFDC Cloud with ERP Integration of Intacct and Marketing integration of ExactTarget.• Managed 100 % implementation and operational support on Enterprise Applications, On-Prem Infrastructure, Cloud Services, Data and Storage, Network Services, Security, Web/Digital, Email, and Telephony Services. Show less