John Lybarger Email & Phone Number

Plano, Texas, United States

Irving, Texas

• Demonstrated experience and history of leading technology Digital Transformation Programs targeted on O2C and customer-focused technology services across end-to-end applications, services, and platforms. Promoted from.
• Spearheaded Project Touchstone (Budget $14MM) Greenfield implementation of Sales Digital O2C Transformation redefining SOP & CX optimizing a positive customer experience. Technology stack Salesforce CRM, CPQ, Billing.
• Spearheaded Project Touchstone (Budget $14MM) Greenfield implementation of Sales Digital O2C Transformation redefining SOP & CX optimizing a positive customer experience. Technology stack Salesforce CRM, CPQ, Billing.
• Led execution and oversight ($15MM+ budget) for enterprise applications, development, operations, integrations, licensing, and staffing. Delivering business value in a globally complex multi-channel, multi-product.
• Decreased costs by over 25% for licensing and services related to Salesforce across 16+ Orgs and 5000+ users. Represented all Informa divisions as Executive IT Stakeholder working in collaboration with Informa.
• Accomplished in post-M&A integration of systems, applications, platforms, processes, people, and operations of multiple acquisitions, including UBM, a £4bn acquisition. Achieved substantial cost savings combining IT.

• Informa Group Services decentralized Security and formalized Security within each Division. Extensive experience implementing security practices and audits. Exceeded goals on TMEP objectives establishing Markets as a.
• Planned and executed KPMG TMEP Audit, enhancing controls and decreasing risk across CRM, Digital, and Data domains throughout Informa Markets Division.
• Leveraged Service-Now for ITIL Incident… Show more Informa Group Services decentralized Security and formalized Security within each Division. Extensive experience implementing security practices and audits. Exceeded.
• Leveraged Service-Now for ITIL Incident Management. Divisional Technical Executive for all P1 escalations, resolution, prioritization, and communications. Enhancing time to resolution by 40% and transparency reporting.
• Reduced incidents by 40% executing audits confirming compliance on policies, procedures, and controls on platforms and services considered critical. Designed short-term and long-term improvement roadmaps for risk.
• Enhanced user-awareness by 60% and reduced Phishing test failure rates by 40%, instituting divisional Security and Compliance awareness campaign. The campaign focused on password security, email spoofing, social.

• Post-acquisition transitioned to a role leading IT M&A activity across multiple office sites and remote workforces integrating acquired businesses to the Informa IT stack.
• Accomplished IT Integration/merger playbook Day 1-100, Phase I including Desktop replacement, Network Switch, VPN upgrade, Email Migration, Application consolidation, Data Migration, Security Assessment, Telephony.
• Established and supervised IT Operations… Show more Post-acquisition transitioned to a role leading IT M&A activity across multiple office sites and remote workforces integrating acquired businesses to the Informa IT.
• Established and supervised IT Operations across the US, Canada, and Brazil. Improved colleague self-service capabilities by 70%, incorporating Service-Now ITSM while streamlining operational efficiencies. Refocused.
• Organized implementation and operational support framework for North America, collaborating closely with Business Owners and Group Services teams. Established Microsoft System Center for standard self-service and.

Phoenix, Arizona

• Privately held Events and Media company acquired by Informa PLC in 2014.http://arlingtoncap.com/news/arlington-capital-partners-announces-the-sale-of-virgo-holdings-to-informa-plc/.
• Developed IT Strategies and Roadmaps for business technologies inclusive of budget, staff, procurement, vendor management, licensing, and services. Application rationalization focusing on TCO and instituting Cost.
• Developed IT Strategies and Roadmaps for business technologies inclusive of budget, staff, procurement, vendor management, licensing, and services. Application rationalization focusing on TCO and instituting Cost.
• Increased revenue by over 400% through a Pre-acquisition project to facilitate Informa PLC acquisition. O2C/SOP Digital Transformation - Sitecore CMS, Salesforce Sales Cloud, and CRM, Intacct ERP..
• Implemented O2C Digital Transformation Greenfield CRM program (Budget $2MM). Implemented O2C Digital Transformation Greenfield CRM program (Budget $2MM). Planning, Discovery, Design, Solution, and Delivery on SFDC.
• Managed 100 % implementation and operational support on Enterprise Applications, On-Prem Infrastructure, Cloud Services, Data and Storage, Network Services, Security, Web/Digital, Email, and Telephony Services. Show less