John Macpherson Email & Phone Number

Charlotte, North Carolina, United States

Consultant role in Technology Risk and Governance.

Charlotte, North Carolina, United States

Phoenix, Arizona Area

Phoenix, Az

Leveraged knowledge of American Express and IBM cultures, their services and resources to serve as a strategic adviser to corporate clients (IT service providers), providing a competitive edge in bidding for business with Fortune 500 companies. ▸ Charged with accountability for all aspects of new contract wins including RFP support, requirement discovery, pricing, planning, and proposal presentations/business case development.▸ Managed projects through expertise in IT development and operations (‘Dev/Ops’), incident prevention, IT infrastructure support, and major incident/problem management.

Phoenix, Az

Accomplished career for more than two decades, demonstrating success in progressive roles, building solutions with emerging technology in support of American Express market leadership as a premier financial services provider.Assumed a custom-created role as a strategic and tactical driver of solutions for enhanced service delivery, cost reductions, and IT-business alignment, achieving revolutionary organizational improvements and project delivery within - 1% of $20M forecasted budget.Developed project business cases including benefits, costs, and resource requirements, and led projects through all phases, to meet finance, performance, and business needs. Built reputation as a powerful team builder and problem solver, demonstrating innovative business and technological vision; grew into a trusted technology advisor.▸ Strategized, executed, and directed the delivery of a new Impact Prevention Service for systems availability optimization, shifting from reactive to a proactive response to business mitigating outages. ▸ Revolutionized Major Incident Management. Enhanced services while achieving record-setting cost reduction. ▸ Led the design of a new business-focused solution (Business Systems Management)—an integrated solution for end-to-end systems management that removed barriers between IT and business departments. ▸ Inspired and cultivated top-performing cultures by providing high-level leadership in the development of IT teams that exceed the expectations of a world-class organization. ▸ Instilled the culture and skill capabilities necessary to deploy business critical projects. Led teams in complex global project delivery, exceeding time, cost, and quality targets.

Brighton, England

Managed a team of 15 in the delivery of new mid-range infrastructure and solutions across Europe, Middle East, and Africa, communicating expectations, ensuring project progress through hands-on management of project scope and resource allocation. ▸ Partnered with executive team in the development and execution of business and technology roadmaps, delivering corporate operational capabilities aligned with organizational, market, and customer account needs.

Phoenix, Az

Played a key role in a first-time development and implementation of business systems management, server health welfare, and application availability management across 26 countries for American Express (client). Led a team of 30 cross-functional members across multiple sites.▸ Built the business partner relationship and achieved IT-business alignment at American Express through proactive engagement in organizational mission and maturation of process and resource capabilities that positioned IBM Global Services as a first-class service delivery partner.

Oxford Cambridge O / A Levels

Wills East House (Boarding)

Education record