Consultant role in Technology Risk and Governance.

Leveraged knowledge of American Express and IBM cultures, their services and resources to serve as a strategic adviser to corporate clients (IT service providers), providing a competitive edge in bidding for business with Fortune 500 companies. ▸ Charged with accountability for all aspects of new contract wins including RFP support, requirement discovery, pricing, planning, and proposal presentations/business case development.▸ Managed projects through expertise in IT development and operations (‘Dev/Ops’), incident prevention, IT infrastructure support, and major incident/problem management.

Accomplished career for more than two decades, demonstrating success in progressive roles, building solutions with emerging technology in support of American Express market leadership as a premier financial services provider.Assumed a custom-created role as a strategic and tactical driver of solutions for enhanced service delivery, cost reductions, and IT-business alignment, achieving revolutionary organizational improvements and project delivery within - 1% of $20M forecasted budget.Developed project business cases including benefits, costs, and resource requirements, and led projects through all phases, to meet finance, performance, and business needs. Built reputation as a powerful team builder and problem solver, demonstrating innovative business and technological vision; grew into a trusted technology advisor.▸ Strategized, executed, and directed the delivery of a new Impact Prevention Service for systems availability optimization, shifting from reactive to a proactive response to business mitigating outages. ▸ Revolutionized Major Incident Management. Enhanced services while achieving record-setting cost reduction. ▸ Led the design of a new business-focused solution (Business Systems Management)—an integrated solution for end-to-end systems management that removed barriers between IT and business departments. ▸ Inspired and cultivated top-performing cultures by providing high-level leadership in the development of IT teams that exceed the expectations of a world-class organization. ▸ Instilled the culture and skill capabilities necessary to deploy business critical projects. Led teams in complex global project delivery, exceeding time, cost, and quality targets.

Managed a team of 15 in the delivery of new mid-range infrastructure and solutions across Europe, Middle East, and Africa, communicating expectations, ensuring project progress through hands-on management of project scope and resource allocation. ▸ Partnered with executive team in the development and execution of business and technology roadmaps, delivering corporate operational capabilities aligned with organizational, market, and customer account needs.

Played a key role in a first-time development and implementation of business systems management, server health welfare, and application availability management across 26 countries for American Express (client). Led a team of 30 cross-functional members across multiple sites.▸ Built the business partner relationship and achieved IT-business alignment at American Express through proactive engagement in organizational mission and maturation of process and resource capabilities that positioned IBM Global Services as a first-class service delivery partner.