John Maccormac Email & Phone Number

Illinois, United States

Works with Product Manager to define product requirements, user stories. Developed and currently executing product roadmap and prioritized product features. Conducts user research and analyzes customer data to inform feedback gathering decisions. Managing product backlog and facilitating sprint planning. Monitoring sprint progress and ensuring that stakeholders are kept informed and engaged.Acts as a facilitator to technical teams in executing agile practicesServes as a liaison to ensure project targets and requirements are metEnsures team members understand project objectives focusing on cross-functional accountability teamwork and iterative progress toward well-defined goalsOrganizes and facilitates all scrum related meetings for one or multiple agile teamsWrites User StoriesManages Backlog

Northbrook

As a business process expert, I help my internal clients achieve availability goals by creating and managing measurement systems that assess the operational readiness of new technology platforms, program releases and processes. This includes:* Ensuring compliance to company and ITIL standards, policies and procedures, as well as * Tracking overall company adoption and utilization and* Helping cross-matrix partners reduce expenses, and improve overall communications and system availability.I also understand the importance of vendor accountability and managing expectations within any final contract. I helped Allstate improve IT/IS vendor performance and reduce operational expenses, by creating a contractual template to specifically address vendor-related service issues and requiring disaster recovery management, communication and recovery plans and commitments.

Northbrook, Il

I proactively identified trends, addressed potential problems and removed errors for Allstate Technology Operations’ Infrastructure Systems department, taking the initiative to:- Develop and monitor error control process effectiveness and make improvement recommendations;- Drive root cause analysis and resolution for the prevention of future incidents; - Identify and document more than 130 work-arounds annually for existing and potential errors, annually.

Northbrook

I worked as part of a team, charged with providing the highest level of support for unresolved and systemic, PC and software implementation and upgrade deployment issues. I innovated and implemented pre-integration testing process for desktop environments, reducing downtime and improving productivity, which was adopted and standardized throughout Allstate’s 15,000-person technology operations department

Island Lake, Il

Helped clients' IT departments ensure system requests were properly tested and implemented on time and on budget. Offered a full-time position at Allstate, based on stellar reviews and exceptional feedback.

Gurnee

Managed a four-person, IS-support team for the accounting department of a telecommunications network company that pioneered the integrated delivery of voice, video and data (VoIP) over a single platform. Responsible for installation and management of a new accounting system, data migration and training the accounting staff.

Schaumburg, Il

Supported on-site client firm’s computer networks.

Vernon Hills, Il

Provided network installation and service, and hardware troubleshooting at client sites. Oversaw all facets of hardware assembly including training of new employees. Managed inventory.

Managed all budgeting aspects; assisted in development of strategic plans and financial reporting.

Chicago, Il

Facilitated the overall budgeting process and assisted in the development of strategic plans. helped train external reporting personnel

Started as a senior accounting clerk and was promoted to staff accountant 11 months later, due to my meticulous approach to preparing monthly account reconciliations as well as my ability to learn quickly and work independently. As staff accountant, I:* Established accounting procedures for the purchase and distribution of computer equipment to company branches; * Served as liaison between senior management and department heads in the development of quarterly/yearly expense budgets; and* Assisted in monthly and year-end closing procedures.

Bachelor Of Science, Finance

Associate Of Arts - Aa, Business Admininstation

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies