After 30 years putting customers, clients, candidates and latterly colleagues first, I'm taking a break and putting myself first - 'me experience' if you like... Rural Scotland is going to be my new home. Magnificent views, space, clean air and wonderful people. And yes a little more rain compared to West London. I'm keeping my profile live as I'll be back in some capacity in around a year.

Accountable for developing and implementing our Employee Journey strategy, improving the journey of our employees throughout their lifecycle and contributing to the overall engagement and performance of our organisation. Developing a consistent “Employee First” methodology that continually looks to assess effectiveness of the Employee Experience and deliver improvements. Leading a team of Employee Journey Managers to deliver the required activities that improve the experience of our employees across our organisation, as well as ensuring our core services, processes and policies, meet the needs of our different employee demographics.

Establishing process and system changes to transform the candidate experience. Using data -driven insight, and metrics to ensure constant evolution of our recruitment service to the business and candidates.Additionally responsible for our recruitment social media, reputation and market presence to continue the candidate centric positioning of Centrica through digital transformation.

Responsible for professional hires delivery and strategic programmes.Implementing best practices and continually driving improvement to meet resourcing plans of the Group

Responsible for the successful delivery of talent for volume recruitment across the UK. ‘Volume Resourcing’ encompasses Field Resourcing, Contact Centre Resourcing, Sales Resourcing and Apprentice Resourcing.

Working with Centrica as Interim Head of Volume Resourcing, responsible for the successful delivery of talent for volume recruitment across the Group throughout the UK. ‘Volume Resourcing’ encompasses Field Resourcing, Contact Centre Resourcing, Sales Resourcing and Internal Recruitment.

Solutions Design is responsible for the definition and presentation of Hays value propositions, products and services in response to formal requests by clients and to opportunities identified by our Sales team. I have in depth understanding of all our products including RPO, MSP, PSL and modular services and the best practice people, process and technology models to deliver them.I act as the product expert within the formal sales process providing expert advice, guidance and input into the shaping, definition and presentation of all value propositions, products, services and technology and collaborate and support at each stage of the sales process:•Pre sales – attendance at client engagements to present our value propositions, products, services and technology•Shaping – understanding the clients drivers and objectives and identifying the value proposition(s) most appropriate to deliver them •Definition – refining the detail of the Value Proposition(s) based on our best practices and products •Commercial modeling and pricing – constructing pricing models in line with our commercial and governance guidelines•Sign off – ensuring appropriate Executive sign off has been obtained at each stage of the process•Packaging and Presentation – presentation of solution to client

Managing a diverse portfolio of clients, delivering a range of Recruitment Process Outsourcing (RPO) and Managed Services (MSP) solutions through neutral vendor, master vendor and direct sourcing models. 4 direct reports and profit and loss accountability for each account. Responsible for service improvement, client stakeholder engagement and developing business opportunities within the portfolio and the wider commerce and industry business sector.

Telecoms -Responsible for the Master vendor contract for temporary and contract recruitment covering all disciplines.Managing a national team of 11, with two direct reports.Responsible for a temporary worker population of circa 1000.Responsible for developing relationships with keys client sponsors – HR and Procurement to strengthen partnership position.Banking-Managing a team of 11 permanent recruiters and resourcers with two direct reports. Lead recruiter for London Operations and Finance, responsible for managing executive search and recruitment sourcing strategy for each group.Conducted final HR interview for senior hires.Senior liaison for global HR generalists Vendor relationship management Recruitment representative for diversity working group.