- Field Operations (Civil Process, Warrants)- FTO (Field Training Officer)

Officer of the Year 2019Officer of the Quarter, Fourth Quarter 2019

Contractor for Johnson & Johnson ITS• Data Center monitoring for environmental alerts and resolution for all Enterprise Date Centers and Colocations. • Create incidents in Asia, EMEA, Latin and North America for disconnected units and elevated temperature levels. • Provide client-facing support/representation/escalation to maintain metrics for data center monitoring activities. • Annual, monthly and weekly reporting of sensor disconnect issues detected throughout the… Show more Contractor for Johnson & Johnson ITS• Data Center monitoring for environmental alerts and resolution for all Enterprise Date Centers and Colocations. • Create incidents in Asia, EMEA, Latin and North America for disconnected units and elevated temperature levels. • Provide client-facing support/representation/escalation to maintain metrics for data center monitoring activities. • Annual, monthly and weekly reporting of sensor disconnect issues detected throughout the enterprise. • Installation Administration – IP/Host name creation, procurement coordination, transfers, and tracking of installation tasks. • Maintain Global Site Profile list and their Visio floor plans. • Decommission and/or re-assign existing units as required. • Attend meetings with Johnson & Johnson team and vendor to cover additions, moves and changes. • Maintenance of installations: access level, version level, accounting of all inventory, licenses and their renewals. • PO Receiving. Show less

Contractor for Johnson & Johnson ITS• Back up for Technology Manager • System Configuration and Acquisition: primary point of contact in North America / Puerto Rico for (Intel, Linux & UNIX Servers, server parts, software, and bulk paper). Compliance within Ariba purchasing system for best accounting practices and project approval. • Server Provisioning: check in equipment, notify requestors, server installation in chassis, confirm connectivity and troubleshoot on any and all new… Show more Contractor for Johnson & Johnson ITS• Back up for Technology Manager • System Configuration and Acquisition: primary point of contact in North America / Puerto Rico for (Intel, Linux & UNIX Servers, server parts, software, and bulk paper). Compliance within Ariba purchasing system for best accounting practices and project approval. • Server Provisioning: check in equipment, notify requestors, server installation in chassis, confirm connectivity and troubleshoot on any and all new server hardware issues before turning over to the build team. • C-Class Enclosures: Submit change control for deploying enclosures and requesting their ip's. • CI Maintenance: update CMDB as discrepancies/corrections/changes occur. Show less

Contractor for Johnson & Johnson ITS• Back up for Technology Manager and primary point of contact for Hardware Self Maintain Group. • Ariba Purchasing Agent for North America/ Puerto Rico (Intel Servers, server parts, software and paper).• Maintain Server Inventory/ Server Provisioning for base business & projects. • Raised Floor Forecasting/Capacity. • Change Control & IP Requests for C-Class enclosures. • Provide Level I, Level II and hardware support to Windows 2000… Show more Contractor for Johnson & Johnson ITS• Back up for Technology Manager and primary point of contact for Hardware Self Maintain Group. • Ariba Purchasing Agent for North America/ Puerto Rico (Intel Servers, server parts, software and paper).• Maintain Server Inventory/ Server Provisioning for base business & projects. • Raised Floor Forecasting/Capacity. • Change Control & IP Requests for C-Class enclosures. • Provide Level I, Level II and hardware support to Windows 2000, 2003, 2008 physical servers. • Monitor incident management application for critical and medium priority tickets, identify and execute server builds, maintain and promote in-house inventory and participate in online training to comply with audit policies. Show less

Remedy issues on systems requiring hardware and software support and ensure timely resolution of critical system and user problems.• Install, test and develop applications for all supported production systems. • Write new and update old procedures in support of Help Desk and control documentation, first point of contact and resolution for Asbury Park Press and all newspapers under Gannett’s New Jersey Newspaper Group. • Support Novell NetWare 3.12/4.11 (supervisor equivalent)… Show more Remedy issues on systems requiring hardware and software support and ensure timely resolution of critical system and user problems.• Install, test and develop applications for all supported production systems. • Write new and update old procedures in support of Help Desk and control documentation, first point of contact and resolution for Asbury Park Press and all newspapers under Gannett’s New Jersey Newspaper Group. • Support Novell NetWare 3.12/4.11 (supervisor equivalent), NetWare Administrator ver 5.0, Win 95/98, WinNT, MS Office, MS Outlook.• Assist in migration from Novell to MS Windows 2003 Active Directory. Show less

• Communicate trouble shooting techniques to pharmaceutical sales representatives in the field. • Maintain electronic territory management system and database.• Utilize Dendrite and SmithKline Beecham software to meet client needs and post fixes for Dendrite software