John Malzone Email & Phone Number

Portsmouth, Ri, Us

Sterling, Massachusetts, Us

Avenel, New Jersey, Us

In my role as COO, I oversaw operations and P&L performance of 62 multi-branded, multi-specialty dental practices over four states with $118M in revenue. I managed several synergy-building and revenue initiatives, stabilizing revenue degradation to support broader organizational turnaround goals. I collaborated with CEO and CSO in establishing key performance indicators that advance accountability goals and foster a performance driven culture. Key contributor in acquisition due diligence and APA processes. Key Contributions:-Spearheaded operational turnaround in a financiallydistressed organization. -Revitalized organization after COVID-19 shutdown, restored all practices to performance at 95% of pre-pandemic levels, maintained market leadership. - Designed and implemented Invisalign initiative that grew service line by 85% YoY. - Led field operations segment of revenue cycle optimization. - Rationalized practice processes to produce 10% improvement in over-the counter collections.

Canton, Massachusetts, Us

During this tenure, I led a rapidly changing organization including 43 dental practices in a rapidly growing and changing organization reporting to the Owner/CEO and supervising five regional managers. I directed the transition process for mergers and acquisitions. I coached and mentored managers and doctors, forging positive working relationships and building the consensus required to meet objectives.Key Contributions:- Led integration strategy which catalyzed growth of the organization from 10 to 42 practices.- Generated $53M in annual revenue. Finished 2016 at 18% and 2017 at 23.8% EBITDA. - Transformed organizational culture revolutionizing process improvements, key performance indicators, employee development and compensation models, and client service.

Chicago, Illinois, Us

In this job role as Senior Regional Manager, I led ten dental practices with a focus specifically on revenue, P&L responsibility, practice growth, and practice management support for doctor partners. I opened de novo practices in a brand new market. I developed strategic action plans leading challenged practices to profitability. I hired and coached new doctors to become peak performers. Contributed to budget planning process.Key Contributions: Surpassed 2012 revenue goals ($13.5M budget) by 4.2% in first year---the first time in six years the region attained its annual revenue goals. Built positive relationships with doctor partners; provided sound business advice resulting in expanded doctor ownership within portfolio.  Turned underperforming new market from -3%EBITDA to 12%EBITDA in one year. Initiated mature market turnaround. Beat budgeted target by 10% in first year after missing budgeted goals for 7 consecutive years.

Chicago, Illinois, Us

Top 3 Regional Manager in company for Gross Profit margin in 2012 and 2013. I was consistently ranked in the top 10 of 65 regional managers on a balanced scorecard.

Chicago, Illinois, Us

During this short role, I transformed a struggling practice from -14% of revenue goal to achieving +15% above revenue goal in six months. I leveraged achievement as top performer to promotion as training manager for office managers and regional managers across New England. I propelled customer service/patient satisfaction results to the top 10 per cent of all Aspen Dental practices.Key Contribution: Increased new patient counts from four to seven per day through operational planning and adept customer service delivery. Built a high-performance office team through coaching and professional development.

Chicago, Illinois, Us

I stepped into an office struggling to maintain profitability. Within 6 short months I turned the office into a profitable practice far exceeding monthly budgeted goals.I managed all aspects of daily operations to ensure profitability and a highly satisfied patient population. I created a trusting relationship between staff and management. I quickly analyzed and reduced clinic inefficiencies which created additional revenue. Top 10% of all Aspen practices in patient satisfaction. Surpassed yearly budget goals by 15%

Randolph Afb, Tx, Us

I spent 8 years in the Air Force where I served as a dental assistant and dental non-commissioned officer overseeing logistical operations. I was then selected for a special duty assignment as an Air Force Recruiter. I was selected as Airman of the Year for the 313th Recruiting Squadron.

Marketing

Executive Mba Candidate