John Manzardo Email & Phone Number

Elgin, Il

The Production Facility General Manager oversees all operations of a closed door print production facility to include people, financials and quality control. They are ultimately responsible for meeting and exceeding sales and margin budgets for the facility which includes budgets from a dedicated outside salesforce. The Production Facility GM ensures that the team is delivering on the quality and customer satisfaction by meeting and exceeding customer service standards for contract and commercial customers. *Position Responsibilities: * Customer Service & Sales (30%) * Operations (30%) * Financial Management (20%) * People Leadership (20%)* Successful skills include: * Decision Making: Uses seasoned judgment to make timely decisions. Critically evaluates costs, risks and benefits of alternatives before making decisions. * Managing Execution. * Managing & Improving Processes: * Financial Acumen: * Focus on Service: * Engage and Inspire: * Developing others: * Value Diversity: * Adaptability: Adapts productivelyAccomplishments include: * Selected to create and launch a centralized 24 hour 38 associate call center - building both the systems and processes required * Facility was #1 of 12 locations in sales growth in 2013 * Selected to join a core team to transition print facilities to Lean 6 Sigma design

• Responsible for $30,000,000, 60 location territory.• Develop new profit centers and product offerings to adapt to economic environment.• Assist with identification, analysis, and acquisition of local independent print and sign companies.• Implement outsides sales and sales management program. Includes recruiting and hiring.

Greater Minneapolis-St. Paul Area

• Recruited byAlphaGraphics President & CEO to stabilize his location in his absence• Execute and track Web to Print personalized marketing programs for major accounts. • Run daily operation of local multi-location print and marketing company.• Maximize daily cash flow, while keeping strategic focus on long-term objectives for profit and growth.• Re-Aligned and replaced staff to maximize their potential and to improve operational efficiencies• Provide a great work environment that allows our staff to support and provide for their families.• Maintain relationships and grow business with new and most existing customers. • Create and monitor training programs for all employees. Selected Achievements:• No loss of profit dollars during revenue right-sizing – eliminating some non-profitable arrangements.• Decreased long term past due debt obligations by 50% during same revenue decline.• Re-established credit worthiness status with key vendors.

Mid West Us Territory

• Business Consultant to 43 franchise locations is 8 state territory.• Coached and led franchisee owners to profitable implementations of systems, standards, and processes.• Identify the personal goals of each franchisee owner and develop plans to help them achieve their goals.• Hold franchisee owners accountable to maintaining commitment and focus on agreed upon plan.• Accountability and profitability achieved through relationship management not direct line reporting.• Conduct training programs for all corporate operational programs. Large and small group sessions.Selected Achievements:• 15% revenue growth in territory without adding locations. • Measured profit improvement in same store Net Owners comp over 10%.• Mended broken franchisee/franchisor relationships. • Assisted 4 owners with successful sales of their businesses and transition to new franchisees.

Willowbrook, Illinois

• Manager of operations and sales performance of 6 branch managers and a staff of 40 at four locations.• Fully responsible for the management of an on-site print center located within a Fortune 100 customer.• Responsibility of P&L, budget, sales, print operations and quality of customer relations.• Hire, train and oversee branch managers' performance; indirectly oversee entire hiring process.• Wrote pricing/estimating program that was implemented and rolled out to 50+ local facilities.Selected Achievements:• 27 percent improvement in sales in 19 months.• Improved customer service index by 6 percentage points in 19 months.• Generated total revenue of $4.9 million in 2003, with an average transaction increase by 17.5%.• 5 percent profit margin improvement while absorbing significant bad debt expense.• Decreased machine costs by 16 percent.• Reduced payroll costs from 20.3% in 2002 to 19.8% in 2003 while raising efficiency.

Addison, Il

• Responsible for management of wholesale services division, including sales operations, strategic planning, marketing, and business development.• Hired, trained and increased staff’s knowledge of customer relations, product presentations, and time management skills.• Successfully implemented structured pricing for premium products and services within a competitive market; positively impacting bottom line profit.• Analyzed clients' business operations and automated production environments, determined specific applications needs, and provided customized product and service solutions.Selected Achievements:• Achieved #1 Business Services Representative nationally while simultaneously serving as Customer Service Manager, generated $1.4 million, fiscal year 1999.• Strategically realized goal of maximizing profit to the mutual advantage of both company and client.• Facility was awarded “Location of the Year” in 2000.• Developed alternate channel of distribution with large resellers which sold and promoted digital print services to businesses, manufacturers, and software companies.