John Marco Luzon Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

-Efficiently manage guest arrivals and departures, ensuring smooth check-in and check-out processes.-Provide exceptional customer service by addressing inquiries, requests, and concerns promptly and courteously.-Utilize hotel software systems to handle reservations, room assignments, and guest information accurately.-Collaborate with other departments to coordinate guest services and resolve any issues during their stay.-Handle financial transactions, including cash and credit card payments, while maintaining accurate records.-Communicate effectively with guests, colleagues, and management to ensure a positive experience for all.-Anticipate guest needs and offer assistance to enhance their stay.-Maintain brand standards and uphold safety and security protocols.-Extensively trained in Night Audit operations, ensuring accurate financial reconciliation and smooth end-of-day processes.

Aspen, Colorado, United States

- Answer, record, log, and process all guest calls, requests, questions, or concerns. Operatetelephone switchboard station. Process guest requests for wake-up calls, screening calls, do notdisturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.- Respond to special requests from guests with unique needs and ensure, anticipate and addressguests’ service needs and follow up with guests to ensure their requests or problems have beenmet to their satisfaction.- Learned and perform the different task and responsibilities of a Front Desk Agent, Lobby Attendant, F&B Runner, Bell-person, Telephone Operator and Guest Service Desk.- Developed a strong knowledge of the company facility and services.- Trained and knowledgeable about the signature St Regis Butler Services ( Beverage Services, Unpacking and Packing Services, and Garment Pressing).

Sls Lux Brickell, Miami, Florida

- Perform all check-in and check-out tasks and inform customers about payment methods and verifytheir credit card data- Manage online and phone reservations and register guests collecting necessary information (likecontact details and exact dates of their stay)- Welcome guests upon their arrival and assign rooms and provide information about our hotel,available rooms, rates and amenities- Respond to clients’ complaints in a timely and professional manner- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished toaccommodate guests’ needs- Confirm group reservations and arrange personalized services for VIP customers and eventattendees, like wedding guests- Upsell additional facilities and services, when appropriate and posting chargers to appropriateguest accounts.- Maintain updated records of bookings and payments

College Of The Immaculate Conception, Cabanatuan City

-Vice President of this organization and responsible for fulfilling its mission and objective.-Facilitated a livelihood project entitled “HAWAK KAMAY GRACE PROJECT” a Livelihood Project that thought GRACE Parents on how to establish home economic business and generate income.-Facilitated a gift giving project entitled “HMSS Social Responsibility 101: A Thanksgiving Date with Project EVE Street Children”

Nueva Ecija

-Successfully managed a Regional Skills Competition entitled “2nd Central Luzon Hospitality andTourism Skills Competition 2019” (February 2019) that aimed to strengthen hospitality education,promote camaraderie and competitiveness among educators and students in the region.-Managed a conventional event entitled “The Transformation of the Philippine Culinary Landscape “(March 2018) that generated profit for the students and funded the organization’s social responsibility.-Responsible in developing event concepts, managing event budgets, site selection, coordinating logisticalelements, organizing marketing materials, liaising with speakers and preparing speaking notes,maintaining a working relationship with vendors and clients, creating of detailed event timelines and postevent reporting.

Ncr - National Capital Region, Philippines

-Trained for collection and delivery of guest luggage and equipment in an efficient and timely manner. -Present at the Concierge desk to be ready to assist guests, colleagues and visitors to their needs and wants. -Developed a strong knowledge of the company facility and services -Responsible for taking guest calls, giving direction, book tickets, airline bookings, city information, message handling, validating parking ticket, encoding data’s and releasing forms.

Ncr - National Capital Region, Philippines

 Learned the different task and responsibilities of a Food Server, Receptionist, Food Runner, Sommelier, Bartender and Barista.  Learned product knowledge, up-selling and recommending Trained how to provide quality restaurant service