CLM (Contract Lifecycle Management) Professional Services delivery manager. Responsible for the quality outcomes of enterprise projects as well as the CLM Managed Services program. Deeply involved with internal projects spanning services methodology, product, pre-sales, training, and certification.

CLM (Contract Lifecycle Management) Professional Services delivery manager. Responsible for the quality outcomes of enterprise projects as well as long term managed services engagements. Deeply involved with internal projects spanning services methodology, product, pre-sales, training, and certification.

Responsible for the discovery, configuration, testing, and delivery of SpringCM solutions to enterprise customers. Assist in the creation and management of internal tools and documentation as a member of the SpringCM Professional Services team. Help drive adoption of SpringCM by enabling partners and building relationships.

Responsible for discovery, configuration, and delivery of SpringCM software solutions to clients using agile methodology. Assist in the creation and management of standardized internal tools and documentation.

Responsible for discovery, configuration, and delivery of SpringCM software solutions to clients using agile methodology.

Responsible for business requirements-gathering and translation to technical requirements, reporting directly to the CFO. Work across multiple teams and business units to identify areas for process improvement to improve efficiency and profitability. Develop, implement and maintain solutions that improve business processes and systems and create documentation to train colleagues on new systems.- Process Improvement and Creation- Fulfillment Scheduling- Internal and External Report Creation- Bill of Materials Creation- Margin Analysis- Information Systems Improvements- Interdepartmental Projects- Root Cause Analysis- Financial Analysis- Report automation using Excel VBA macros

Internally focused Project Manager responsible for interdepartmental coordination and process improvement (Client Service, Operations, and Development). Served as technical and quantitative expert during face-to-face customer meetings. Advanced from temporary position to full-time employee, working closely with the VP of Client Service and other senior managers.- Managed budget, inventory, shipment scheduling, data use, reports, and quality control. Improved overall quality by allowing Client Managers to focus on external client needs while leading technical teams to create automated business services and ad-hoc budget reporting. - Oversaw more than 40 sampling programs at various national retail sites such as Walmart and Costco totaling over 1 million units mailing per month. Coordinated with Operations and Fulfillment departments to anticipate production bottlenecks allowing company to exceed client needs delivery while maximizing resource usage.- Managed projects with clients such as Kimberly Clark, Nestlé, and L’Oreal by developing, implementing and measuring multiple sampling projects. Developed skills useful in navigating large corporate cultures.- Succeeded in automating and improving processes to the point that the position could be eliminated, presenting the opportunity to advance to higher-level position in the company.

Project Lead of a team which updated both the front end and back end of La Criolla's business to consumer website. Our team updated the design, navigation and content management system. We also added features to the web site to increase its potential interaction with consumers including; a mobile site, user recipe submission, constant contact integration, and auto generated content using PHP. Finally, our team provided La Criolla with documentation and training for the continued use of their web site. This project was the senior capstone course in my degree.