With over seven years at ResultCX, I have developed extensive expertise in various roles within Sprint Telesales and T-Mobile.As a Sales Associate, I managed inbound and outbound calls, promoting products and exceeding sales targets while ensuring customer satisfaction.As a Sales Supervisor, I led a team, implemented training programs, and fostered a positive culture, driving performance and collaboration.In my role as SME Supervisor, I guided a team of subject matter experts in resolving complex issues and enhancing operational efficiency through process adherence and cross-functional collaboration.Most recently, as Global SME Supervisor, I managed client requests and escalations across multiple sites, analyzing performance data to identify trends and improve overall operations. My focus on streamlining processes led to increased efficiency and customer satisfaction.