John Mark Thomas Email & Phone Number

Springfield, Missouri Area

Working remotely from home. Responsible for escalated owner research and investigation issues and their resolution.

Worldwide

Twitter clearinghouse/fact checking service for breaking news, weather and politics, before providing members with content to post to their own social media accounts worldwide

Worldwide

Worldwide reporting of severe weather on Twitter and Facebook @thestormgeeks on both Twitter and Facebook

Sw Missouri

Providing updates of severe weather events over Facebook for SW Missouri and Four-State area. On Facebook @weatherjunkie

Team Leader- Multi-Product QueueOverall responsibility for 16 Senior Specialists servicing credit card portfolios.Top performing team out of 11 in Customer Satisfaction and Net Promoter Score.Top performance scorecard scorecard among 11 Team Leaders in division, 9 out of last 10 months.

Branson, Missouri

Overall Profit and Loss responsibility for a high volume quick service restaurant with annual sales of $1.5 million. Recognized as top restaurant in district (24 stores) for overall customer satisfaction and food quality.Consistently met monthly labor and net profitability goals.Direct supervision of all employees, including 5 assistant managers and 35 crew.Responsible for all purchasing and food ordering.Responsible for all staff scheduling.Responsible for all human resource functions including recruiting, interviewing, hiring, orientation, training, performance reviews,discipline and terminations.

Joplin, Missouri

Responsible for overall business management for a group of five related companies in the following industries: Commercial Trash Hauling, Industrial Demolition, Scrap Metal Recycling and Recovery, Precious Metal Recycling and Recovery, Cattle Ranching, Used Heavy Equipment and Automobile Sales and Local and Over the Road Trucking.Responsible for new business acquisition and customer retention.Responsible for bid preparation, contract negotiation and administration including bonding and insurance.Responsible for financial reporting and accounts payable and receivable in absence of corporate controller.Responsible for project management and job costing.Responsible for all aspects of human resources management including hiring, termination, safety and health and training.Responsible for all licensing and regulatory issues. Responsible for all website and social network marketing and development.

Responsible for escalated service issues and resolution for Bank One and JP Morgan Chase credit card portfolios.Prior assignment in inbound and outbound sales Prior assignment as team sales coach. Project Assignment as training assistant.Recognized in top 5% company wide in Balance Transfer Sales 2005

Overall bottom-line P&L and operational responsibility for two industrial cafeterias, vending and catering operations in Springfield MO market.Acquired a strong knowledge of basic kitchen and restaurant management, such as supervision, discipline, scheduling, training, accounting, and marketing.Contracted with and catered for groups in the corporate, association, and private markets.Maximized profitability by maintaining low food and labor costs.Scheduled staff and ordered food.

Directed a full-service human resources operation for 18 locations and 150 full-time employees, including office staff, food service staff and route drivers. Directed employee relations, policy development, training, recruitment, compensation, benefits administration, EEO compliance, safety and health administration, OSHA compliance and training, risk management, and DOT compliance.Handled unemployment and workers' compensation claims, EEOC mediations, and updated the company's affirmative action plan.Increased corporate visibility in the food service industry by developing corporate image, and strengthening public relations and advertising efforts. Experienced in managing HIPAA, COBRA, HMO, 401(k) plans, disability, and life insurance programs.

Responsible for profit attainment, financial and operational planning, payroll and employee performance of local branch of a large international staffing agency.Directly responsible for substantial start-up sales resulting in $1 Million in revenue within first 12 months.Direct supervision of 5 Full time employees and over 300 part-time and temporary employees.Directly responsible for management of major accounts, production, development, and overall branch operations.Maintained excellent working relations with various political groups. Promoted goodwill through publicity efforts, such as speeches, exhibits, and local television appearances

Directed all credit and collection department activities for international giftware manufacturer,Directly responsible for credit staff of 4 full time employees.Administered letters of credit, lease and rental receivables, and distributor receivables. Negotiated and approved special payment arrangements and terms.Converted department into a computerized and efficient accounting operation by establishing specific policies and procedures and facilitated the training of employees on these policies and procedures. •Forecasted accounts receivable balances, credit sales, finance charge revenue, late fee income, and accrued bad debt reserve.

Joplin Mo

Mba

Management, Marketing