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12 year run at OpenTable - 1st sales hire | Built sales organization | Top sales performerLast 14 years - Scaled Sales, and Customer Success for 26 tech startups | Angel to Series CI am an expert at preparing small to mid-sized businesses for high growth. It's a two-stage process, and it starts with working with your teams that touch the customer after the sale. I start by working collaboratively with your team members who do the day-to-day customer work to make changes to the processes and tools. I learn how they deliver value to your customers; what's working and not working. I make sure their operational processes work well. Your business has a repeatable, high-value process and a set of technology tools that support that process. Ideally, you need one system of record that captures your process with each customer and records it so there is transparency in every interaction with customers. Once processes and tools are built, I can help you scale these teams and prepare a tactical plan to execute when sales growth begins. Concurrently, I can help your teams understand the difference between service and hospitality in business and develop the skills that your customer-facing teams need to make customers feel like you are on their side, just like the owner/founder does. If your teams have great processes and tools, love what they do, and enjoy doing their jobs, your customers will have the same experience. Now that operations are optimized and ready for scale, I shift my focus to sales and revenue growth. I build a sales process and get the right tools and organizational structure to execute it. The sales process and corresponding customer journey post-sale need to be viewed from the customer's point of view. The focus then shifts to hiring and building teams. I am hands-on. I am a natural teacher, and I love to build organizations to scale. I create a fun, trusting culture where people thrive, love their jobs, and perform at their best
Patentia
View- Website:
- patentia.online
- Employees:
- 7
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Chief Revenue Officer (Cro)PatentiaSan Francisco, Ca, Us
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ConsultantBeth Inc Aug 2023 - Sep 2024Helping the founder and principle grow her business. -
Advisory Board Of DirectorsGreen Room Sep 2022 - Oct 2023Houston, Tx, UsGreen Room simplifies payments and streamlines tax compliance for the live music industry, enabling local venues and independent artists to save time and stay compliant! -
Advisory Board Of DirectorsClub Feast Oct 2021 - Sep 2023San Francisco, California, UsHelping the CEO and founding team with scaling, strategy, and execution. -
Vp Of Revenue + Sales OperationsNorth American Bancard Aug 2022 - Jul 2023Troy, Mi, UsSALIDO is the Restaurant OS, a single platform that unifies your restaurant operations under one login. Whether you are a single or a multi-unit operator, we take an enterprise-level approach to streamlining all your operations. SALIDO was created with the best interest of restaurant operators in mind. We want you to focus on what matters to you most, your customers. Leave the rest to us. -
Founding PartnerI2S Consulting Jul 2020 - Aug 2022We provide exclusively C-level expertise in sales, marketing, customer success, and an array of other disciplines. Our sweet spot is working with early-stage and venture-backed technology companies that are ready to scale but want to keep their organizations and their budgets leaner.
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Advisory Board Of DirectorsCrave It Apr 2019 - Apr 2021Los Angeles, California, UsHelping the Founder and CEO with his go-to-market strategy -
Advisory Board Of DirectorsSauce Mar 2019 - Mar 2021Miami, Florida, UsHelping Founder and CEO with the go-to-market strategy -
Chief Revenue OfficerFishbowl Inc. Mar 2019 - Mar 2020Alexandria, Virginia, UsLeading customer acquisition and customer retention as well as revenue for the company. -
Vice President Of Sales | Customer RelationsAtaraxis Biosciences Jan 2017 - Mar 2019San Mateo, California, UsBuilt the go-to-market strategy for the customer-facing side of the business - Sales, implementation, support, customer success.The leading technology and data platform that enables anyone to rapidly and inexpensively test for man-made drugs in meat and poultry on-site and in real-time. -
AdvisorSynergy Organic Clothing Sep 2016 - Aug 2018Family-run B corporation dedicated to producing fair trade, non-toxic organic clothing. Help the founder and CEO with fundraising to capitalize the business and prepare for scale.
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Advisory Board Of DirectorsXola May 2013 - Apr 2018San Francisco, California, UsProvided strategic and tactical sales and customer success consultation for the CEO and sales team. Worked regularly to develop processes that significantly changed sales productivity. -
Advisory Board Of DirectorsVenuebook Jul 2016 - Jun 2017New York , New York , UsAdvisor to CEO and company following my full-time role. -
Chief Revenue OfficerVenuebook Apr 2015 - Jul 2016New York , New York , UsResponsibilities to lead and scale the Sales and Customer Success departments at VenueBook. Played an active role in helping the CEO raise a $6 million Series A
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Advisory Board Of DirectorsEverseat Jan 2015 - Dec 2015Baltimore, Md, UsHelped the CEO and Sales Team with strategic and tactical sales executions plans. Hands on with team regularly in early tenure as an Advisor. Company raised $4 million in Series A financing. -
Chief Operating OfficerAllseated Aug 2014 - Apr 2015San Francisco, California, UsJohn was responsible for the execution side of the business from customer acquisition through customer success. Helped the business grow and scale as a seed funded company. Drove Sales and Operations process. Helped CEO with fundraising and business strategy. -
Vice President Of SalesBinwise Feb 2013 - Apr 2014San Francisco, California, UsResponsible for Sales, Marketing, and Account Management. Grew the customer base from 100 to 500+ customers in 15 months with a small team and limited resources. -
Advisory Board Of DirectorsChownow Dec 2011 - Nov 2013Culver City, California, UsActing head of sales March thru May 2012. Built the Go-To-Market sales strategy with the founders. The company has successfully raised $23 million through a Series B round of capital. The client base has grown to 20,000 plus restaurants. -
Director Of SalesOpentable, Inc. Jan 2005 - Oct 2011San Francisco, California, UsFirst sales hire at OpenTable and employee #20. Built the foundation of all aspects of the Sales organization with my colleagues.• Exceeded team sales goals in 29 of 31 quarters as a leader. • John and his team signed 25% of global customer base under his leadership.• Managed and lead a team of 30 people in Canada, Mexico and the western US that included 2 groups of outside sales representatives, and 1 group of inside sales development representatives and a team of Sales Managers.• Created, built and executed the training program for the global sales organization. Was the engine that made OpenTable’s sales organization successful. • Lead the save of OpenTable’s Mexican business - most profitable international business 2011. -
Senior Account ExecutiveOpentable, Inc. Jan 2004 - Dec 2004San Francisco, California, UsCarried a goal and managed a team while building the training program for the company. Exceeded goal in both individual and team results. Managed key strategic accounts.
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Account ExecutiveOpentable, Inc. Jun 1999 - Dec 2003San Francisco, California, Us• Executive of the year 2003• Consistently number 1, 2 or 3 in sales for 5 years• First sales person at OpenTable• Signed marquee/major accounts: Ex - The French Landry, Marriott International, Kimpton Group.
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General Manager - OperationsZocalo Imports Feb 1996 - Nov 1998Managed, hired, and trained a team of 60+ workers in a wholesale furniture distribution warehouse. -
Front Of The House Manager And Private Dining ManagerGreens Restaurant 1990 - 1996GbFront of the house manager and private dining manager for staff of 30+. Ran and oversaw all private dining functions. Balanced and closed books after shifts. Managed POS, recruiting and all front-of-the-house sales and operations. -
Instructor | ClimberNorth Carolina Outward Bound School Apr 1994 - Sep 1995Asheville, Nc, UsLead groups of twelve students on 5 to 21-day experiential education wilderness courses. Worked with diverse populations. Lead rock-climbing instructor.
John Martin Education Details
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University Of Miami Herbert Business SchoolManagement -
University Of MiamiBachelor Of Business Administration (B.B.A.)
Frequently Asked Questions about John Martin
What company does John Martin work for?
John Martin works for Patentia
What is John Martin's role at the current company?
John Martin's current role is Chief Revenue Officer (CRO).
What is John Martin's email address?
John Martin's email address is jo****@****ook.com
What is John Martin's direct phone number?
John Martin's direct phone number is +164648*****
What schools did John Martin attend?
John Martin attended University Of Miami Herbert Business School, University Of Miami.
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