John Martinson Email and Phone Number

• Lead transition contact for all End-to-End IT mainframe client infrastructure and data center migration services into Ensono. Liaison for transition and alignment of internal resources with the client’s IT staff.• Worked independently to understand the functional areas to involve and appropriate resources needed to ensure successful transition of services and migration.• Scheduled and lead large scale meetings for technical teams to exchange information and solutions.• Determined if any migration discrepancies were in-scope or if client needed to be engaged and report status• Created technical documentation, lead discussions and performed research for mainframe related technology.

• Implemented, maintained and troubleshoot the job schedule environment for distributed, cloud and mainframe based applications and Managed File Transfer system in partnership with internal staff and external clients. • Supported various database management systems including SQL Server, Oracle, IMS, DB2 and Hadoop.• Ensured business operations and data integrity across all productions platforms.• Drove problem isolation, analysis and resolution through the incident management process.• Responsible for providing on-call support as needed.

• Managed and hands-on support for the Major Incident Management high-availability department and 24/7 Operations Monitoring areas for critical customer disruptions and service recoveries. • Managed initiatives for Service Level Agreements across all businesses.• Responsible for vendor relationships, communications and deadline negotiations for all stakeholders.• Managed the department budget, selection, performance, development, and salary administration for technical staff• Oversaw the technical and global service teams ensuring collaborative approach to timely restoration of services.• Served as central point of response escalation and impact analysis to improve production downtime.• Proven triage, research and analysis experience in resolving complex issues.• Identified customer obstacles and trend analysis to proactively identify potential issues, initiate root cause analysis in lessening repeat occurrences or prevention.• Gathered insightful Voice of Customer data and worked cross-functionally to improve on those metrics.• Maintained key performance indicators and metrics for continuous process improvement initiatives.• Incorporated any lessons learned into process improvement implementations.• Oversaw the technical and global service teams ensuring collaborative approach to timely restoration of services.• Provided hands-on infrastructure, application knowledge, and incident response detection and escalation.• Played an instrumental role in reducing Mean Time to Repair (MTTR) by initiating repeatable processes and implementing new software monitoring and training in collaboration with cross-functional teams.• Proven triage, research and analysis experience in resolving complex issues.

• Managed and provided hands-on support for the 24/7/365 mainframe Production Support and Operations teams. • Worked directly with cross-functional support teams to ensure 24/7 system availability and onboarding customers.• Provided leadership to a geographically diverse staff of 10-12 people in two departments and locations. • Ensured budget, staff selection, performance management, development, and salary administration.• Point person for all escalation and communication to business partners and senior management. • Served as Problem Manager, outage communications and SOX compliance coordinator.• Established and enhanced departmental processes and procedures for continuous process improvement.• Led, developed, and motivated staff, while enhancing the capability to meet strategic and operational objectives.• DevOps Evangelist for continuous process improvement for Service Delivery and Support.

• Managed and provided hands-on support for the Operations and Production Support shift teams.• Ensured adequate staffing requirements and SLAs for each business.• Ensured production batch was on-time and escalated if in risk on not making availability times.• Responsible for creation and maintenance of knowledge base, training, and batch documentation.• Point person for all internal and external audits, escalations and follow-up meetings.• Managed all deployment moves form model to production environments. • Streamline operations to reduce costs and increase productivity.• SOX process control owner and Remediation Project member for data center.• Lead for Methodology and Metrics of key data center controls.• Created and maintained area job descriptions and procedures.• Successful implementation of numerous projects into data center, to include Network Support outage board, Outage Communications and 24x7 Distributed and Mainframe Environments.• Disaster Recovery Manager and Team Lead representative for data center.• Staff selection, termination and salary administration.• Staff performance management and development.