Successfully manages and orchestrates the end-to-end voice communication infrastructure for a leading Fortune 300 company. Leveraging expertise in Cisco Unified Communications Manager (CUCM) and WXCCE Contact Center solutions, I have streamlined communication workflows, resulting in increased productivity and reduced operational costs.Currently spearheading the implementation and upgrade of Cellular Distributed Antenna Systems (DAS) to enhance network coverage and boost connectivity within corporate facilities. Skillfully negotiated and managed Service Provider (MSP) contracts to optimize voice communication services while adhering to budgetary constraints. Works diligently in contract management which has resulted in successful partnerships and cost savings during the last contract negotiations.Mentor and develop a talented team of voice operations professionals, fostering a collaborative and high-performance culture. By encouraging skill development and career growth, I have cultivated a motivated workforce dedicated to achieving excellence, both personally and professionally.Received accolades for exceptional leadership and contributions to voice operations cost reduction, and outstanding customer experiences.
Listed skills include Troubleshooting, Disaster Recovery, Active Directory, Process Improvement, and 31 others.