Regularly pass full surrender leads to Customer Options Team in order to achieve business retention targets, Handle routine and complex enquiries from internal and external customers within well - defined procedures and in a customer centric manner & Take ownership to deliver on quality and speed of own work in order to meet the customer expectations through written work and telephony SLAs

Enforced Safety rules whilst being the main point of contact for guests

Operations specialist with multiple facets who is adaptable and skilled in managing a range of operational duties in multiple positions

Responded to over 85 customer calls daily & solved 90% of their concerns whilst following up with clients and closing communication gaps