Individual Contributor Experience * Consistently received 5-star reviews and repeat customer request for services. * Performed 8-12 home inspections per week on average based upon seasonal trends to include high volume months in Spring and Summer. * Provide immediate, within 24-hour, turnaround on home inspection reports consistently to ensure customer and client satisfaction.Management Experience * Based upon performance and overall knowledge and understanding of effective and efficient home inspection, promoted to Scheduling Manager and Inspector Trainer. * Improved and refined training process with multiple step and multi-source training approach. * Trained new inspectors 1 on 1 training, go with other inspectors and final inspection. * Responsible for creating a more efficient and effective training program which decrease the training time from 4 to 2 weeks. Reduction in training time resulted in increased revenue while maintaining customer satisfaction and repeat customer requests. * More trained and capable - increased customer satisfaction, time, and efficiency.

* Responsible for cached Box repairs on software and hardware with customers and software engineers located globally around the U.S., Canada, and the United Kingdom. * Managed time effectively to ensure department meets service level goals and maintain a 100% customer satisfaction rate. * Provided immediate and 24 turnaround time resolution for all customer issues.

* Responsible for finance, accounting, taxes, international documents accountability. * Managed, filed and import/export documents and paperwork. * Analyzing financial data and presenting financial reports, statements, and projections.

35F2P 1F Intelligence Analyst, All Source Master Analyst (Sly Fox), Served as Information Management Officer while deployed to Bagram Airfield January 2007-April 2008