Manage the daily operations of 150-bed nursing/rehabilitation facility. Manage 200-member staff, 20+ million annual budget, facility maintenance, and all state and regulatory compliance issues. Provide vision, leadership, and direction in the planning and oversight of all operations, clinical, non-clinical, environmental, and therapeutic services. Skillfully manage budget allocation, cost savings, expense management, census, case mix and discharge planning, to achieve significant cost savings and enhance productivity across all operational areas.

Direct and oversee organizational, strategic and information technology planning, roadmaps, policy development, platforms, and schedules for business process management, network communications, and management information services across multiple locations. Provide operational direction and oversight in the building, management, and integration of services and technical infrastructure vital to the alignment of corporate objectives, technology innovation, physician requirements, and meeting the evolving long-term care needs of older persons. Control and manage a $1.6M annual budget. Supervise a staff of 5.• Build, manage, and support data exchange for physicians, hospitals, emergency care management staff, and seniors through proprietary software development and technology advances.• Eliminated $1K in monthly data and telecommunications expense with the renegotiation of contracts for communications services.• Delivered an annual end user savings of 92.5% with the implementation of SaaS initiatives throughout the enterprise.

Promoted to direct strategic and day-to-day administration, overall operations and technology functions for 5 locations of a long-term health, skilled, and nursing care facility. Accountable for the administration of a $50M operating budget and the leadership and development of a staff of 23 direct reports within the IT, facilities, nursing, and housekeeping departments. Identified internal opportunities and challenges, coordinated across individual projects and teams, and oversaw various operational aspects of the organization including: Human Resources, Finance, Legal, Medical Services, Nursing and Development. • Consistently found an average annualized savings of $1.5M against a $50M net operating budget. Savings gained through improved efficiencies in staffing allocation and realignment, contract re-negotiations, and technology improvements.• Served as chairman of the Quality Assurance Committee and the Safety and Compliance Committee. Implemented mechanism for clinical touch points and metrics tracking to target specific procedural and operational areas for improvement through program enhancement, data gathering, and compliance.• Spearheaded the implementation of multiple innovations in service delivery models, including the implementation of the company’s first electronic medical record (EMR) system and expanding helpdesk support functions.• Slashed medical errors by 80% and pharmacy costs by 50%.• Improved internal and external customer satisfaction ratings by 25%.

Led and managed the operations and central information technology services with responsibility for the management of a $15M operating budget and a staff of 15. Held responsibility for all aspects of the organization’s information technology policies and systems. Provided vision, leadership, and direction in the planning and implementation of enterprise IT systems and in the oversight of nursing, environmental services, facilities, health information systems, rehabilitation, and therapy services, operations, and staff. Expertly managed budget allocation, cost savings, and expense management to achieve significant cost savings and enhance productivity across all operational areas.•Cut environmental services and facilities budget by 25%, improving overall operations and staff performance with the realignment of resources, staff responsibilities, and work structure.•Slashed overtime expense by 83% through a heightened oversight of overtime policy and the implementation of a formal approval policy for overtime scheduling and staff related additions.•Reduced housekeeping, IT, and health information management expense by $500K with the identification and implementation of in-house developed applications and realigned investment of financial resources.•Saved 20% in overall technology operating expenses with the development of a strategic blueprint for new technology initiatives in network infrastructure, communications, and interoperability across multiple locations.•Reduced absenteeism an average of 15% with the implementation of a new time and attendance system.•Managed enterprise wireless network and server virtualization projects, providing cloud-based storage, hosted voice and data, and improved network response times that increased network speed by 25%, provided stronger network security, and lowered capital and energy expense.

Provided leadership and direction in managing collaborative and companywide administrative, information technology, technical support, and network services for voice, video, data transmission, network management, systems services, records management, and helpdesk functions. Managed a staff of 5 and a budget of $1.2M. Established and executed the strategic vision for the organization’s IT strategy, fostering innovation and a collaborative environment through process enhancement, cost control, and performance optimization throughout the organization.•Spearheaded the implementation of a structured helpdesk system, reducing issue resolution times 30% by providing a centralized infrastructure for the detection and management of business processes and enhanced tracking and reporting of physical and technical data.•Tracked, controlled, reviewed, and renegotiated existing IT contract terms, leading to a $100K annual savings.

Led and managed the planning, organization, and execution of all IT functions for 5 locations, managing a staff of 2 in the support, maintenance, and enhancement of existing applications, infrastructure, and the implementation of new technical solutions. Analyzed existing network, data, and communications infrastructure, implementing new technology solutions, overhauling network infrastructure across multiple sites, and improving overall voice and data communications.