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While in Orange Telkom, I was involved in the following;~ 3G Network Evaluation & Testing: Running daily tests and generating reports on the outcome of the various tests.~ Customer Incidence Management: Using LAN support tool, data extraction and data analysis would be conducted and reports would be generated. ~ Device Testing: Compatibility and verification tests would be conducted on new and/or latest devices from various manufacturers, and the final outcome would be… Show more While in Orange Telkom, I was involved in the following;~ 3G Network Evaluation & Testing: Running daily tests and generating reports on the outcome of the various tests.~ Customer Incidence Management: Using LAN support tool, data extraction and data analysis would be conducted and reports would be generated. ~ Device Testing: Compatibility and verification tests would be conducted on new and/or latest devices from various manufacturers, and the final outcome would be documented for market approval.~ Change Management & Monitoring: Whenever the organization experienced events the affected the network like fiber-cuts or maybe system upgrades, a work order would be created in order to oversee any form of repairs or upgrades are carried with minimal service disruption. Show less

While at Gertrude's I was charged with the following responsibilities;- Desktop Support for the system users in the organization.- User Training for new system users.- System Administration, maintaining system, verifying peripherals are working properly and monitor system performance.- Installing and upgrading softwares; ensuring that proper and reliable softwares are installed to enable functions like video conferencing and system security e.g. anti-viruses.-… Show more While at Gertrude's I was charged with the following responsibilities;- Desktop Support for the system users in the organization.- User Training for new system users.- System Administration, maintaining system, verifying peripherals are working properly and monitor system performance.- Installing and upgrading softwares; ensuring that proper and reliable softwares are installed to enable functions like video conferencing and system security e.g. anti-viruses.- Implementation and monitoring of a new HIS(Hospital Information Systems) from Kranium Technologies.- Hardware maintenance like printers and faxes, IP phones, scanners, monitors and CPUs.- Developed and maintains the Clinic's social site (Twitter Account). Show less

System administrationSoftware installation and upgradesNetwork administrationDesktop supportUser training (new users)Hardware maintenanceMicrosoft Office 2003 & 2007