Role listed
Self-Employed
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John Bowman Email & Phone Number
Global Enterprise Support Leader | Driving Operational Excellence & Customer Success | Expert in Strategic Program Leadership & Cross-Functional Team Management
at
Self-employed
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Self-employed
Role
Global Enterprise Support Leader | Driving Operational Excellence & Customer Success | Expert in Strategic Program Leadership & Cross-Functional Team Management
Location
Los Gatos, California, United States
Who is John Bowman? Overview
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Quick answer
John Bowman is listed as Global Enterprise Support Leader | Driving Operational Excellence & Customer Success | Expert in Strategic Program Leadership & Cross-Functional Team Management at Self-employed, based in Los Gatos, California, United States. AeroLeads shows a matched LinkedIn profile for John Bowman.
John Bowman previously worked as Senior Customer Success Manager at Sprinklr at Sprinklr and Manager of the Social Operations Response Team at Uber at Uber. John Bowman holds International Relations from San Francisco State University.
Profile bio
About John Bowman
Senior leader with over 20 years of experience in global enterprise customer support operations, program leadership, and senior customer success management. Proven track record of achieving 100% Gross Revenue Retention across a $6M portfolio annually by driving customer success, implementing strategic programs, and fostering cross-functional collaboration. Expertise in operational excellence, stakeholder management, and delivering high-impact results in dynamic, high-growth environments. Adept at leading global teams, enhancing customer experience, and driving continuous improvement to support enterprise growth and innovation.Core Competencies• Global Enterprise Customer Support Operations• Strategic Program Leadership & Execution• Stakeholder Management & Thought Leadership• Cross-Functional Team Collaboration• Customer Experience Strategy & Design• Operational Excellence & Continuous Improvement• Project & Change Management• Data-Driven Decision Making & Analytics• Business Process Outsourcing Management
Current workplace
John Bowman's current company
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Self-Employed
4 roles
John Bowman work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager At Sprinklr
- Led global customer success initiatives, managing escalations and guiding third-party developers through issue resolution to achieve 100% retention across a $6.32M and $5.34M ARR portfolio in FY22 and FY23.
- Supported developers and third-party partners by providing critical non-technical issue resolutions and facilitating product adoption, ensuring seamless integration within the platform ecosystem.
- Directed cross-functional teams in weekly strategy meetings, aligning sales, product, and support teams to optimize customer outcomes, meeting compliance and quality standards.
- Advocated for clients during escalations by coordinating with internal teams, ensuring timely resolution of critical issues, and managing priorities related to product feature enhancements.
- Mentored new success managers, ensuring they understood developer support processes and effective escalation management techniques to drive program success.
Feb 2021 - May 2024
Manager Of The Social Operations Response Team At Uber
- Supported program success by fostering communication between stakeholders and ensuring smooth implementation of changes in the developer support ecosystem.
- Implemented social customer care strategies in partnership with developers and vendors, enhancing operational efficiency and improving First Contact SLA and customer satisfaction.
- Managed escalations and cross-functional projects, collaborating with developers, third-party vendors, and internal teams to deliver timely solutions for high-visibility issues, including Uber's Safety Report release.
- Led program management efforts for critical support channels, ensuring that all third-party partners adhered to quality assurance standards, compliance requirements, and project timelines.
- Developed and maintained knowledge base articles in Salesforce, ensuring that support teams and developers had access to up-to-date resources for troubleshooting and operational guidance.
- Created and updated Salesforce knowledge base content, streamlining internal and external documentation to ensure the latest information was available to customer support teams and developers.
Dec 2018 - May 2020
Senior Manager Of Global Social Support Technology And Tools
- Led global SaaS platform implementation, improving operational efficiency and providing developer support for global teams, resulting in streamlined processes and substantial ROI.
- Managed escalations from third-party vendors and internal teams, coordinating with developers to troubleshoot complex issues, implement fixes, and enhance platform functionality.
- Collaborated with cross-functional teams including cybersecurity, legal, and marketing, ensuring that all third-party developers were compliant with platform regulations and privacy standards.
- Fostered a culture of continuous improvement by leading teams through program management efforts aimed at enhancing the support experience for developers and partners.
- Strengthened partnerships with third-party vendors, providing training, resources, and guidance on operational best practices.
Nov 1995 - Dec 2018
3 education records
John Bowman education
International Relations
San Francisco State University
General Education Classes
De Anza College
High School Diploma
Mountain View High School
FAQ
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Quick answers generated from the profile data available on this page.
What company does John Bowman work for?
John Bowman works for Self-employed.
What is John Bowman's role at Self-employed?
John Bowman is listed as Global Enterprise Support Leader | Driving Operational Excellence & Customer Success | Expert in Strategic Program Leadership & Cross-Functional Team Management at Self-employed.
Where is John Bowman based?
John Bowman is based in Los Gatos, California, United States while working with Self-employed.
What companies has John Bowman worked for?
John Bowman has worked for Self-Employed, Sprinklr, Uber, and Hp.
How can I contact John Bowman?
You can use AeroLeads to view verified contact signals for John Bowman at Self-employed, including work email, phone, and LinkedIn data when available.
What schools did John Bowman attend?
John Bowman holds International Relations from San Francisco State University.
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