Create excellence for Small and Medium businesses by creating real process change and tech stacks that work for customers. My intent is to always create scalable solutions and be the partner your company wants at your side as you grow. Understanding how Salesforce can create efficiency at all levels of your business is what will allow us to make each team member more efficient and create operational excellence.I work with your team to determine the right solutions for today, build a roadmap for the next 3, 6, and 12 months, and work diligently to earn your business every day. We will implement these solutions quickly to your team and work to make sure you are excited and wowed at every step of our partnership.

Create a strong framework that ties sales activities and goals with the delivery capabilities of the Salesforce Delivery team. My focus is to create strong process and alignment across the organization to increase success for both the team and clients. The focus of my role includes setting up the team for operational success, giving client clear expectations and clarity around project delivery, working with executive team to maintain profitability, and create a strong One NuAge sentiment across the organization. I am creating the scaffolding our team will use for our continued growth in the Salesforce ecosystem.* Serve as Technical Resource to AEs & EMs (Sales Team CSAT) * Set client expectations for successful project delivery * Create client excitement about our team and display value proposition * Answer specific technical questions and display technical competencies to clients* Ensure SOWs are Proper & Setup for Delivery Success (Team Internal CSAT) * Align with SMEs for accurate scope * Properly identify required software and other costs * Identify risks and plans for mitigating with delivery team * Review SOWs with sales team* Own/Manage Sales Enablement Documentation and Accuracy * Create a repository by cloud and industry for knowledge * Document lessons learned and best practices * Create templates for AEs & EMs can use to guide clients* Resourcing (Forecast & Allocation) * Establish timelines for kickoffs with client and delivery * Work with managers to determine adequate staffing for upcoming projects * Maintain high levels of Salesforce knowledge and grow team's ability to deliver new functionality.* Internal/External Client Experience (Signature-to-Kickoff) * Conduct questionnaires and client satisfaction during transition from Sales to Delivery. * Conduct knowledge transfers to delivery team members

Enhanced culture of the company so that as the team grew, we are maintained our core values while creating larger, more complex solutions for clients across multiple industries. Lead with company core values in mind: We Care, With Passion, With Pride, Be Humble, Quirky Smart.Drove process change and utilization of consultants across entire delivery team. Lead Level 10 meetings to create cohesive change between executives and delivery while driving success from Sales through Managed Services.Drove growth of the team to almost 100 consultants.

Lead team of 8 consultants with design and build efforts in technical and highly complex Salesforce projects requiring extensive coordination between distributed project teams. My primary focus is leading large projects and getting my team what they need to make their projects successful. This includes assisting in company wide resourcing, writing integrations, writing code, writing automation, and anything else necessary to keep clients happy and drive project success.

Complete C# .NET projects and maintain systems for clients. The systems interface with multiple vendors using SFTP, FTPS, Apex, and other methodologies to support business need.I also actively help implement process improvement initiatives, define specifications for implementation best practices, and work directly with clients to ensure satisfaction.

Lead design and build efforts in technical and highly complex Salesforce projects requiring extensive coordination between distributed project teams and third party consultants, requirements that shifted scope and needed close monitoring, and clients that were not happy or needed extra attention. Lead office initiatives to make the company better at doing their work and prepared for expanding into other sectors. As a manager I conduct interviews, participated in hiring decisions, reviewed subordinates, and made recommendations for performance improvement plans and terminations.Key Achievements- Created Salesforce Project Management Process and stood up a PMO- Created Process Improvement Process and stood up process improvement department- Standardized SharePoint Site for both internal and external user interfaces- Trained staff on project standards and created training process for team members- Lead multiple Salesforce product design/implementations: Sales Cloud, Service Cloud, CPQ, FSL, Pardot, Salesforce-to-Salesforce, LEX, Classic, Custom Development, Communities

Position SummaryRequiring cross-functional skills consisting of IT, Finance, and Rapid Continuous Improvement (RCI), this position spans project management, RCI management, and IT development to continually improve the operational functions of Corporate Risk and the SecureCorp insurance agency.Key Achievements- $300,000 in cost savings for agency system project- 95% reduction in on hold processing time for claims adjusters- Presented Rapid Continuous Improvement projects at RCI/Leadership Conference- Implemented New Agency System with process automation between carriers and vendorsResponsibilities- Participates in the establishment of project management processes and methodologies to be used as a department standard to insure projects are delivered on time, within budget, and meet customer expectations.- Project Manager for assigned departmental IT and non-IT projects. Responsibilities to include a variety of tasks associated with full project life cycle, from investigation thru evaluation.- Along with the RCI Manager, coordinates and manages select RCI events, utilizing a cross-functional group of managers and employees as a working team to meet targets.- Primary support for purchased applications, including customization, reports, interfaces, and third party add-ons.- Maintains and enhances internal software applications and databases.- Continually assesses departmental workflows to help establish creative solutions for improvements.- Support all IT software and hardware necessary for departmental operations.- Supports an atmosphere of integrity, profitability, quality, professionalism, and exceptional customer service to the entire customer base.- Continues to support other departments, including Treasury and Finance, as needed.

Position Summary Working in SecureCorp and Risk, the insurance and risk department, while continuing to support treasury operations and train my replacement. Integrated IT systems into business processes and automating processes through custom application development on SQL server through coordination with the RCI manager. The automation utilized C#.Net, SFDC, VB script, and Access VBA.Key Achievements- 80% reduction month end processing time- 97% defect reduction in payments- 82% reduction in payment processing time- Created Standard Operating Procedure (SOP) process for department- Promoted to Project Manager based on outstanding performanceResponsibilities:- Project management (all phases) for system enhancements, modifications, fixes, and implementations. Responsibilities include a variety of tasks associated with full project life cycle, from investigation thru evaluation.- Primary resource for application and database upgrades including migration from older technologies and databases to hosted applications- Maintains and enhances (with limited new development) internal software applications and databases- Supports all IT software and hardware necessary for departmental operations including insurance agency, risk administration, claims administration, insurance verification and corporate security- Ensures that business data quality, availability, integrity, and recoverability processes are implemented, documented, and regularly tested- Collaborates with internal and external customers to provide complete interoperability, integrity, and data quality between systems- Supports the Corporation’s document management system- Supports an atmosphere of integrity, profitability, quality, professionalism, and exceptional customer service to the entire customer base - Assesses and ensures regulatory and financial integrity throughout all systems and processes

Position SummaryWorked in Corporate Treasury in order to improve existing programs, create and analyze reports, automate business processes, cross train as treasury analyst and create efficiencies through new implementations. After completing some of the initial efficiency gains, the role was expanded to include more technical project management while implementing multiple concurrent systems and working with cross functional teams.Key Achievements- 60% reduction of weekly expense report processing time while increasing data integrity- 40% improvement of accounts payable processing time- Implemented a New Expense Reporting System, Concur, to all North American associates o Included SAML, corporate card, Cognos reporting, and travel accounting subprojects.- Presented Rapid Continuous Improvement projects at RCI/Leadership Conference o Received CEO Recognition for Excellence AwardRespnsibilities- Implement Concur Expense to replace the current IBM GERS solution- Generate requirements for software packages to generate hurdles for vendor selection- Work with SunGard to upgrade and add treasury management software functionality- Work with vendors to decide on software packages to implement at Snap-on- Support IBM GERS, ERP, ACOM, internal solutions and reporting databases- Create end user applications through MS Excel and MS Access through VBA- Generate end user technical documentation for system use- Create automated solutions to expedite current system process- Coordinate upgrades to existing systems to meet business requirements- Map process flows for business units and IT systems- Completed cash manager and treasury analyst duties as required- Conducted risk assessments for systems and processes- Start initiatives to normalize processes across business units to increase efficiency- Conduct just-do-it solutions in the rapid improvement environment- Implement new systems as required by treasury

Position SummaryWebmaster controlling the intranet for my command, and gave general information system support to the business units. Supported the internal Access databases, analyzed and automated Excel reports, assisted in budget development, conducted training session, and developed system diagrams with UML documentation. Local manager for implementation of records management system.Key Achievements- Over $500,000 reduction in labor variances- 25% reduction of daily processing time- Implemented standard intranet with global project team to 22,000 employees- Green belt for Lean Six Sigma project for base programs reporting to AdmiralResponsibilities- Controlled and designed web pages, web-based tools and web pages through Oracle Portal, where I standardized the intranet for 22,000 employees through a global team- Provided application support for financial mainframe (FIS through MIAP, BIMS), Project Management (eProjects), Work Induction (IBM Maximo), Records Management (HP TRIM), and Contracting (eContracts)- Maintained multiple Access databases and create new functionalities for the end user- Created macros and analyzed data through Excel spreadsheets and Access- Automated processes to reduce daily processing time by 25% for the IT Department- Increased data integrity of vendor purchases through induction system product verification- Documented processes and generate standard operating procedures for use of IT systems- Assisted in development of the new standard CIO budget for entire command- Conducted training for online collaboration tools and IT systems across the world- Updated lessons learned documents after completion of projects for future reference- Helped diagram system architecture via EERD and develop use case scenarios with UML

Position SummaryCreate standard processes and create standard operation procedures for users. Support Mac and Windows operating systems for users and Apple, Linux, Sun, and Windows servers. Began designing and implementing a new network infrastructure and scripted systems for automation.Key Achievements- 75% reduction in computer setup time - Increased integration with business units and IT- Created images for standard production machines for quick turnaround- Updated the software and hardware database for inventory tracking for cost tracking- Server troubleshooting on Apple, Linux, Sun and Windows operating systems- Assisted in Design and Implementation of Network Infrastructure - Created backup policies and servers to ensure recoverability of data throughout Unico- Desktop troubleshooting for both software and hardware issues within Windows XP and Apple OSX, and Apple OS9 environments- Trained users in preventative maintenance on desktops and laptops

Position SummaryPurchased and set up computers and small networks for customers in home and for a small business. This included generating technical work, pricing proposals and cost/benefits analysisResponsibilities- Ran internal networks, setup up and purchased hardware for clients- Worked both onsite and offsite repairs and upgrades- Helped customer establish IT needs through site visits- Created pricing options for different perspective infrastructure and hardware layouts- Cleaned and maintained systems for small companies