I am an accomplished Customer Success Leader with a 20+ year track record of developing customer relationships that promote retention and loyalty. During my career, I have been a trusted strategic technology and business advisor introducing a new operations paradigm for businesses using Best Practices in Customer Success, Emerging Technology, and Managed Services. I am a dynamic leader with the ability to penetrate new markets, increase revenue, reduce costs, and drive process engineering efforts that lead to exceptional levels of customer satisfaction. Management and peers acknowledge my proven ability to address IT and operational gaps through technology and service innovation. I am a transformational leader with the capacity to develop relationships at the C level that creates a competitive business advantage for clients and sustain those relationships through a laser focus on superior service delivery.
Listed skills include Managed Services, Management, Disaster Recovery, Virtualization, and 40 others.