I strengthened technology, portfolio management, trading, client facing-functions, and business operations risk management and controls. This included building and leading a team of VP-level professionals in New York, London, and Hong Kong focused on executing the global risk and controls agenda. I also interfaced regularly with senior leadership to advise on control environment health.My key achievements:• Led in-depth technology platform and business workflow analysis in conjunction with global executives to prevent critical audit and regulatory issues.• Instrumental to achieving significant year-over-year error reduction by collaborating on remediation efforts and preventative actions, orchestrating deep dive root cause analysis, and launching plan to improve controls.• Leveraged expertise and relationships with global executives to drive monitoring and assessment, reported on gaps/weaknesses, presented actionable recommendations, and implemented new policies and procedures.

I steered execution of the technology platform strategy and roadmap with a $15M budget for application development, quality assurance testing, and production support. In addition, I directed a matrix team of technical resources and leaders at all levels. In addition, I led business-focused initiatives, such as new fund launches, fund transitions, product development, internal audits, external regulatory exams, and error remediation.My key achievements:• Optimized standardization and transparency of technology platform build by establishing and managing formal governance process and status/risk reporting for senior managers.• Coordinated design of in-house platform for portfolio management and trading in collaboration with global portfolio managers, client portfolio managers.• Reduced manual process for trading and portfolio construction by 20% by rationalizing global investment team workflows to enable buildout of core application functionality.• Ensured system design aligned with information security, reporting, and trading regulatory/audit requirements by conducting reviews in conjunction with development team.

I oversaw a 22-member technical staff, controlled a $3M budget, and led development, testing, and support of business-critical applications for trading and portfolio management. My role included interfacing with cross-functional technology teams to champion implementation of best-in-class technologies company-wide. To ensure alignment of business requirements and technology operations, I presented monthly production metrics and development status reports to the senior leadership team.My key achievements:• Slashed production incidents by 60% by directing 24x7 problem management and root cause analysis for Severity One incidents, strict governance of future prevention work, quality assurance enhancements, and tier-two ticket analysis.• Achieved 40% increase in application development support capabilities and further reduced production incidents by facilitating professional development of support team.• Introduced follow-the-sun model for support and QA testing by onboarding eight-member team in India, boosting overnight processing stability, speeding time-to-market, and decreasing costs.• Headed implementation of big data monitoring tools to enable support and traders to track key performance metrics and increase transaction accuracy.• Promoted to Executive Director from Vice President due to consistently exceeding performance targets and exhibiting organizational leadership.

I led 15 senior Microsoft SQL and Oracle DBAs supporting all critical applications for the asset management division.My key achievements:• Collaborated with cross-functional application development teams on design, optimization, and delivery of major platform enhancements and upgrades.• Cut database-related production incidents by 50% by spearheading stability projects.• Elevated service levels while reducing costs by implementing global follow-the-sun support model.

I managed a 40-member team providing technical support to 3,000+ users at six corporate sites and 100 branch offices. In addition, I created the monthly operations report for IT stakeholders, senior managers, and CxOs. I also chaired technical review meetings and evaluated environment trends & service levels.My key achievements:• Reduced impact time by 25% in first six months after implementing Severity One problem management process for production incidents.• Decreased problem resolution time by >25% by reengineering reporting, conducting in-depth analysis of desktop support metrics, identifying recurring issues, and addressing root causes.• Raised morale and engagement by sharing product knowledge with other technology teams and developing skills of help desk analysts.• Served as product manager for enterprise monitoring systems, including overseeing vendor performance.