John Cashman Email & Phone Number

Port Macquarie, NSW, AU

Melbourne, Victoria, Australia

Cyber and Application Security

Melbourne, Australia

Ampion - a new technology service provider created from the merger of Shelde and Revolution ITFinancial ServicesEnterprise Accounts

Melbourne, Australia

Assessment of the Feasibility of a Regional Delivery Centre for the businessBusiness & Government EngagementUniversity & TAFE Relationships

Melbourne, Australia

• Automation and uplift of technology delivery tools, frameworks and processes* Implement continuous integration/continuous delivery practises
• Establish and manage the Business Analysis practise for Corporate Centre, Risk and Security
• Ensure technology change is appropriately managed and governed across the team

Melbourne, Australia

• Service Management Program Stream lead for the program to met the regulatory requirements of the Monetary Authority of Singapore. ($60M program over two years)* Work with the Singapore and Australian leadership teams.
• Uplift the availability, service management and security capability of 22 critical systems to meet regulatory (Monetary Authority of Singapore ) requirements
• Implement change to… Show more
• Implement change to service management systems and processes to easily identify impacts to critical systems for change & incident management Show less

Melbourne, Australia

• Improve the transition of projects to production to ensure availability, supportability and maintainability
• Ensure predictable and repeatable processes are implemented for projects to follow
• Uplift the Service Level Management and Operational Contract Management frameworks

• Build and manage a Service Delivery team to act as the interface between Technology and the various business areas
• Accountable able for the end to end IT service performance for the Australian retail division of the bank ensuring SLAs are consistently met
• To deliver the infrastructure project portfolio for Australia Division Technology projects

• Lead the Application Support function for Personal Technology. The team included 120 technical, functional and service desk analysts across Melbourne and Bangalore campuses
• Improve service performance and provide cost effective support by leveraging vendors and offshore teams where possible
• Work with application development & infrastructure teams to ensure a seamless delivery of service & change for the business

• Provide application support for core systems of the Australian retail division of the bank
• Ensure the team is appropriately resourced and key person risks are removed or mitigated
• Ongoing reduction of incidents and improvement in availability

• Be the liaison point between the Personal Division businesses and support providing a single point of contact to business partners from a service support perspective
• Manage the help desk and business analysis teams
• Build and maintain a service catalogue

• Rebuild support teams after a major project failure and severe budget cuts
• Reduce major incidents and improve system stability
• Address outstanding audit items around incident, problem, change management and Disaster Recovery Processing

Managers Certificate (Masters), It Service Management

B To B Sales Certificate

Cobit Foundation Certificate

COBIT 4.1 Fundamentals

Managers Certificate In It Service Management (Masters)

ITIL itSM Managers course (Masters)

Itil Foundation Cerificate

Business Professional Certificate

Amazon Cloud Services

Sales Representative (Level 2)