My primary role is to facilitate the use of Riverside University Health Systems technology resources by providing end user technical support. Receive, track, resolve and document solutions to technical issues. Give technical support regarding the configuration, installation, maintenance, and repair of computer equipment, software applications, and related peripherals. In providing customer service via phone and remote support, I give user assistance or make needed repairs. I monitor trouble call and resolution information with follow-up and provide reporting aged calls to ensure timely response. My duties also include creation and deletion of user accounts and maintaining security by adding and removing users from security groups; resetting of passwords; adjustment of group membership and modification of user accounts. Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. I troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems. Inform and train users in equipment and software operation.I prepare and maintain technical documentation and procedures. Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service. I support users by assisting with install of software and configure workstations; train users in use of Windows, Microsoft Exchange, Outlook, and voicemail. Diagnose, troubleshoot, repair software, hardware, and network malfunctions. Log inventory hardware assets and report capital assets after installation.

Cavallo Consulting provides personalized technology support to individuals and small businesses. We use a common sense approach to apply decades of information technology experience, in fulfilling your office technology needs. In light of your goals, an evaluation of current technology gives insight to make recommendations and conduct training.

Contracted out to Riverside County Regional Medical CenterContracted out to The Capital Group of Companies.Contracted out to Dignity Health at Saint Bernardine.

Trained doctors and staff at use and operations of Epic (ASAP) software.• IT support, including Simulation Lab integration Project.• Emergency Department Go Live Super User Support.• Classroom Management, including reporting, scheduling, and planning.

Managed West Coast Support Desk rollout project.• Supervised Service Desk escalations, tracking to completion.• Advised upper management and staff regarding new site needs.• Trained staff at updated call tracking procedures.

Gain Consensus on Deployment Process toward detailed system changes.• Led technical team implementing SCCM client management infrastructure. • Microsoft Active Directory system and account administration.• Researched data to determine user needs, and deliver within Service Level Agreement. • Established and monitored improved operational processes. • Advised client department executives on technology trends, to reduce decision cycle time.• Gained Consensus on deployment process, approach, and detailed system changes. • Provided Expert Technical and Operational Support on Production, Process and Procedures.• Developed, plans, schedules and implemented technical projects through completion.• Coordinated Enterprise Wide Migrations and Upgrades, to increase client efficiency.• Developed, plans, schedules and implemented technical processes and projects.• Assigned, Reviewed and Audited of Deployment Deliverables of Team Members.• Researched data to determine user needs, and deliver within Service Level Agreement.• Onsite project oversight to deliver PC upgrade within specified time frame.• Coordinated disaster recovery off hour testing site efforts.• Mentored junior staff members for improved Technical and Customer Service.• Implement software deliveries to reduce unneeded system complexity.• Analyzed and refined system generated data, supporting deliverable efforts.• Supported IT Emergency Response Planning and CERT Trained site ERT member.• Evaluated equipment and software for usability and value.• Provided Expert Technical and Operational Direction on Production, Process and Procedures.

Focal Point of Client Technology Implementations and Issue Resolution.• Advised client department executives on technology trends, to reduce decision cycle time. • Deployed software upgrades and patches, to improve system efficiency. • Collaborated with systems groups and vendors to increase department productivity.• Provided Client first and second level support to improve End-User Efficiency.• Resolved complex technology issues increasing Effectiveness.• Conducted analysis of technology problems to provide effective solutions.• Recommended IT Process improvement to Client Departments.• Liaised with systems groups and vendors to resolve customer department issues.• Generated Help Desk reports, for analysis, from call tracking data.• Trained staff on technical and administrative procedures.• Conducted cost/benefit analysis of technology solutions, for executive presentation.• Worked with the software distribution team to package applications for mass distribution.• Triaged user-reported System Problems.• Compiled technical requirements, cost, schedule, and elements for IT System deployment.• Led Hands-on Deployment Team for Novell Application Launcher migration.• Documented system transition procedures, per SOX, HIPAA, & company initiatives.• Gathered information to Identify and Clarify Issues and find Timely, Reasonable Solutions.

Led phone support team to resolve accounting software technical issues.• Handled escalation of customer issues from staff members.• Analyzed Client Identified Application Bugs, with Handoff to Application Programmers.• Interfaced with Outside Vendors for EDI Integration of Client Business Technology.• Trained customers and staff on accounting software and Point of Sale system.• Coordinated development of automated support time tracking system.• Developed and Documented Process Improvement Initiative.• Diplomatically resolved internal and external conflicts.• Handled escalation of customer issues from staff members.• Initiated and led invoice review that generated $500,000 return.• Analyze Client Identified Application Bugs, with Handoff to Application Programmers.• Conducted Quarterly and Annual evaluation of Team Members• Educated Clients and Staff on Accounting, Financial Standards and Process Improvement.• Maintained Knowledge of Accounting and Financial Standards.• Subject matter expert on Payroll, Personnel, and General Ledger Module setup.

Served with 4th LAAD BN in Pasadena in varied roles• As Stinger Gunner trained at Low Altitude Air Defense utilizing Stinger Weapons System.• As Section Leader Trained marines in needed skill sets.• As Platoon Sergeant Counseled individual Marines for performance improvement.• As Battery Gunnery Sergeant Setup and Oversaw Air Defense Operations Center.• As Battalion Training SNCO Maintained and audited training files for skills assessment. Served with 3rd LAAD BN in Desert Shield / Storm as Team Leader• Augmented USS Anchorage(LSD-36) Air Defense at sea.• Supported 2nd Battalion /11th Marines during ground war in Kuwait.