John Cavallo Email & Phone Number

Corona, CA

My primary role is to facilitate the use of Riverside University Health Systems technology resources by providing end user technical support. Receive, track, resolve and document solutions to technical issues. Give technical support regarding the configuration, installation, maintenance, and repair of computer equipment, software applications, and related.

Cavallo Consulting provides personalized technology support to individuals and small businesses. We use a common sense approach to apply decades of information technology experience, in fulfilling your office technology needs. In light of your goals, an evaluation of current technology gives insight to make recommendations and conduct training.

Hanover, MD, US

Contracted out to Riverside County Regional Medical CenterContracted out to The Capital Group of Companies.Contracted out to Dignity Health at Saint Bernardine.

Loma Linda, CA, US

• Trained doctors and staff at use and operations of Epic (ASAP) software.
• IT support, including Simulation Lab integration Project.
• Emergency Department Go Live Super User Support.
• Classroom Management, including reporting, scheduling, and planning.

• Managed West Coast Support Desk rollout project.
• Supervised Service Desk escalations, tracking to completion.
• Advised upper management and staff regarding new site needs.
• Trained staff at updated call tracking procedures.

Armonk, New York, NY, US

• Gain Consensus on Deployment Process toward detailed system changes.
• Led technical team implementing SCCM client management infrastructure.
• Microsoft Active Directory system and account administration.
• Researched data to determine user needs, and deliver within Service Level Agreement.
• Established and monitored improved operational processes.
• Advised client department executives on technology trends, to reduce decision cycle time.

Woodland Hills, California, US

• Focal Point of Client Technology Implementations and Issue Resolution.
• Advised client department executives on technology trends, to reduce decision cycle time.
• Deployed software upgrades and patches, to improve system efficiency.
• Collaborated with systems groups and vendors to increase department productivity.
• Provided Client first and second level support to improve End-User Efficiency.
• Resolved complex technology issues increasing Effectiveness.

• Led phone support team to resolve accounting software technical issues.
• Handled escalation of customer issues from staff members.
• Analyzed Client Identified Application Bugs, with Handoff to Application Programmers.
• Interfaced with Outside Vendors for EDI Integration of Client Business Technology.
• Trained customers and staff on accounting software and Point of Sale system.
• Coordinated development of automated support time tracking system.

Washington, DC, US

• Served with 4th LAAD BN in Pasadena in varied roles
• As Stinger Gunner trained at Low Altitude Air Defense utilizing Stinger Weapons System.
• As Section Leader Trained marines in needed skill sets.
• As Platoon Sergeant Counseled individual Marines for performance improvement.
• As Battery Gunnery Sergeant Setup and Oversaw Air Defense Operations Center.
• As Battalion Training SNCO Maintained and audited training files for skills assessment. Served with 3rd LAAD BN in Desert Shield / Storm as Team Leader

Mba, Technology Management

Ba, Communication

Diploma, General Studies