I am a dedicated and results-oriented Customer Service and Retail Management Professional with over 15 years of experience leading teams and enhancing customer experiences across various industries. Throughout my career, I have consistently driven improvements in service quality, sales performance, and customer retention, demonstrating a passion for building strong, trust-based relationships with customers.In my most recent role as Team Leader at Up & Running Reading, I honed my ability to assess customer needs and provide tailored product recommendations, ensuring customer satisfaction and loyalty. My hands-on experience in inventory management, merchandising, and community engagement, coupled with a deep understanding of the running industry, allowed me to lead my team in delivering exceptional service while fostering a welcoming and knowledgeable shopping environment.Previously, as Assistant Manager at O2 (Telefonica UK), I progressed from Sales Advisor to a leadership role, where I was responsible for overseeing store operations, driving sales strategies, and ensuring compliance with company policies. My commitment to excellence in customer service and team development was evident in my ability to meet and exceed sales targets, mentor staff, and maintain a high level of operational efficiency.As a Bar Manager at Sakura, I demonstrated my versatility by managing all aspects of bar operations, from health and safety compliance to creative control over the cocktail and bar menu. My entrepreneurial spirit was reflected in my creation and management of the venue's social media presence, which helped to establish the brand in the local community.I bring a strong ability to multitask, prioritize, and adapt to new environments quickly, along with a proven track record of leadership, training, and development. I am now seeking a new and challenging role where I can leverage my extensive experience to drive success and deliver outstanding results for my team and customers.