As a highly experienced executive with over 25 years in operations servicing Petroleum, Security, DC/Critical Power, and Retail Technologies, I have built a successful career at the Operator, Manufacturer, Distributor, and Integrator levels, working within both public and private organizations. I have a proven track record of building and leading local, regional and nationwide service operations teams. As the leader of service organizations with head counts from 35-600 employees, I have overseen critical operations supporting up to 60,000 customer locations nationwide. I have acted as decision-maker for company service operations, including large-scale deployment, installation, construction, break/fix, and maintenance services. My experience in leading Field Service, Customer Support, Managed Services, Project Management, Technical Training, Vendor Management, Business Intelligence, and Construction Teams positions me as a well-rounded executive capable of overseeing the entire service delivery lifecycle. My leadership style is focused on building high-performing teams, promoting a culture of safety, collaboration, and driving operational excellence. I have a strong track record of achieving customer satisfaction targets while ensuring operational efficiency and managing costs.
Listed skills include Project Management, Management, Account Management, Team Leadership, and 46 others.