John Mcdufford, Fmp Email & Phone Number

Dayton, Ohio, United States

Dayton, Ohio Area

Wright State University Hospitality Services, the exclusive caterer at Wright State's Nutter Center, takes great pleasure in surpassing their clients' expectations. Their goal is to deliver the freshest quality food with outstanding service for your next corporate meeting, seminar, banquet, wedding reception or gala. Their menu offers premium meeting packages, eye-opening breakfasts, tasty light lunches, lavish specialty buffets, and first-class plated dinners. The Catering Manager and Chef can also create a custom menu for your special event.

Trumbull, Ct

CONSUMERS PETROLEUM – TRUMBULL, CTMulti-Unit Manager2011 –2012 Manage customer service, store operations and employees while generating $40M in annual sales for multiple locations. Responsible for company communications, customer relations, financial reporting, employee performance development, as well as safety and policy compliance. • Mentored management and team members to provide guidance and professional development. • Exceed customer satisfaction goals ensuring concerns or issues were resolved in timely manner with the best possible solutions. • Managed EPA, State and Federal reporting requirements, as well as monthly retail audits.• Managed Vendor relations and “PlanOGrams” for locations.• Managed monthly A/P invoicing, P&L, deposits and yearly operations budgets.• Monitored payroll, and provided guidance on payroll or hours disputes.

Pomona, New York

Managed day-to-day store operation and 500+ employees generating $28M in sales for nine locations. Oversaw operations, HR functions, project management, risk management, Government reporting, licensing and inspection requirements, vendor management, P&L performance, inventory control, customer service, and menu development. 90% travel. • Successfully managed the opening of six new locations within two years in five states.• Increased brand visibility by developing company and store marketing campaigns, package programs and print materials, including a TV campaign in five states.• Managed license renewals and built solid relationships with local and state government officials for inspections and licensing to ensure that locations opened on time.• Responsible for payroll, A/P invoice approvals, bank deposits and reconciliation of budgets and P&L.• Managed recruitment efforts, unemployment claims, workers’ compensation claims and attended required court hearings. • Successfully provided problem solving tactics to resolve employee conflicts, support customer service needs and mitigate escalated concerns.• Developed employees’ customer service skills by providing coaching and development opportunities when difficult concerns arose. • Managed private party supply ordering, scheduling and deposit reconciliations.

Dave & Buster's was a 65,000 square foot facility that had a full menu, banquet facility, billiards, golf, three bars, video games, two dining rooms, & occupancy of 2500. I joined Dave & Buster's as a manager in training which was 12 weeks long. Increased location sales from $7.8 million to over $11 million in four years, most over the last two years.Directed all staff meetings for proper staff scheduling.Directed 8 managers which included all performance evaluations and weekly meetings with all managers including all department heads.Developed specific targeted recruitment strategies for staffing the different locations.Chaired the bar program for the company with monthly conference calls with all AGM's in the company.Served as a member of many civic and commerce clubs to promote business. Developed and refined special events, mystery dinner theaters, sports programs, concerts, & team member evenings.Oversaw all the opening and closing procedures.

Worked at six different locations in the Cincinnati market for Thomas & King, got promoted to General Manager within a month after completing a training program; Participated in monthly general manager meetings for the entire region.Sold over $100,000 in gift cards in a month.Completed a Thomas & King University Training Program at George Town University and participated in a leadership camp.Scored high on all franchise consultant visits, top in district each quarter.

Started in the Cleveland market and moved to the Cincinnati market due to a promotion to General Manager two weeks after training had been completed. Responsible for managing two locations in the Cincinnati market.