John Mceniery Email & Phone Number

Gold Coast, Queensland, Australia

Responsible for harnessing the power of collective knowledge to transform customer service and support through Knowledge Centered Service (KCS). - Create, Maintain and run the Knowledge Program for Elastic Support- Facilitated cross-functional collaboration between support, engineering, and product teams, ensuring knowledge base alignment with evolving product features and customer needs.- Create Training and Coaching programs as well as mentor engineers to adopt knowledge into their workflow when resolving a case.

Australia

Gained hands-on experience with distributed systems, cloud platforms, and search technologies. I am committed to providing exceptional customer service, troubleshooting complex technical issues, and aiding clients in capitalising on the full potential of their Elastic solutions. -Delivered top-tier customer support for cloud-based enterprise software solutions-Collaborated with the engineering and product teams to report bugs and suggest improvements.-Educated engineer and users on product features.- Enjoy troubleshooting system performance issues.

Adelaide, Australia

In my current role I am responsible for the architecture, design and engineering decision for the Storage, Monitoring and Automation activities within a complex, highly secure environment, consisting of over 10PB of storage capacity across multiple storage arrays, thousands of virtual machines, multiple network SAN fabrics and data centres. Key Highlights• Architecture, Design and Implementation of new Dark Fibre services between datacentres, incorporating layer 1 encryption to protect levels• Hands on experience with end to end infrastructure solutions. SAN Storage, Virtualisations, Servers, Enclosures.• Wrote the code to automate the migration of PB’s of storage from one Storage Array Vendor to another on two different occasions in 2 different countries.• Lead the Architecting for Resilience program to enable applications to utilise storage failure domains.• Technical lead in monitoring workshops with client to provide an infrastructure assurance framework.• Architect, Design, Engineering, Automation, anomaly detection & development of a self-service monitoring platform utilising a variety of scripting and programming languages & open source tools to analyse & alert on infrastructure and application performance across thousands of servers in real time. • Hands on experience with performance troubleshooting.• Storage lead for the Data Centre Relocation program.• Experience presenting to C level executives including formal presentations, white boarding sessions and workshops.• Part of a select group in ANZ nominated to take part in a DXC Executive Leadership program designed to train and prepare participants for senior roles within the companyExperience with VMWare, Windows Server, HPE OneView, HPE 3PAR, HPE XP7, Hitachi VSP, InterSite Datacenter Links, FC Network Encryption, Datacenter Migrations, Go (golang), PowerShell, Grafana, InfluxData.

Adelaide, Australia

Adelaide, South Australia

Adelaide, South Australia

My current role as a Storage Analyst at Hewlett Packard involves; - Managing and maintaining complex storage systems while completing project and BAU activities in a highly secure environment. - Management and maintenance of 2.5 Petabytes of fibre channel storage in a complex multi-vendor and geographically separated environment. - Troubleshooting disk storage technologies including EMC VMAX, EMC Symmetrix DMX-4, EMC VNX, EMC Clariion, EMC VPlex, HP P9500, HP XP7, HDS VSP, HDS G1000 and HP 3PAR 7K and 20850. - Experience with Fibre Channel Switch Zoning (Cisco and Brocade). - Implementation of Brocade Directors and migration from Cisco FC Switches to Brocade Directors. - Experience with programming languages (Perl, Powershell, PowerCLI, PHP, SQL) for the automation and configuration of devices and collection of data. - Experience with planning and implementing storage migrations for datacenter moves and array migrations utilising both array and host based migration technologies such as EMC PowerPath Migration Enabler, EMC SAN Copy, EMC Federated Live Migration, EMC Open Replicator for Symmetrix, HP StorageWorks MPX and HP 3PAR Online Import Utility.

Adelaide

My current role as a Storage Analyst at Hewlett Packard involves; - Managing and maintaining complex storage systems while completing project and BAU activities in a highly secure environment. - Management and maintenance of 2.5 Petabytes of fibre channel storage in a complex multi-vendor and geographically separated environment. - Troubleshooting disk storage technologies including EMC VMAX, EMC Symmetrix DMX-4, EMC VNX, EMC Clariion, EMC VPlex, HP P9500, HP XP7, HDS VSP, HDS G1000 and HP 3PAR 7K and 20850. - Experience with Fibre Channel Switch Zoning (Cisco and Brocade). - Implementation of Brocade Directors and migration from Cisco FC Switches to Brocade Directors. - Experience with programming languages (Perl, Powershell, PowerCLI, PHP, SQL) for the automation and configuration of devices and collection of data. - Experience with planning and implementing storage migrations for datacenter moves and array migrations utilising both array and host based migration technologies such as EMC PowerPath Migration Enabler, EMC SAN Copy, EMC Federated Live Migration, EMC Open Replicator for Symmetrix, HP StorageWorks MPX and HP 3PAR Online Import Utility.

Brisbane, Australia

My role in the Storage and Virtualisation team involves;• Management and maintenance of 700TB+ of Fibre Channel SAN infrastructure utilising Brocade Switches, 10+ EMC Storage Arrays and Multiple IBM SVC cluster technologies local and overseas.• Support and maintenance of large ever-growing VMware ESXi environments running hundreds of ESXi hosts and thousands of virtual machines. These also include VMware Horizon View and VMware vCloud Director. Environments are both local and overseas.• Data Protection of thousands of virtual and physical servers utilising CommVault and DataDomain technologies both local and overseas.• Working with vendors to resolve on-going issues identified in the above technologies.

Brisbane, Australia

My career with Melbourne IT started in the WebCentral Customer Service team, providing expert technical assistance to SMB customers.The second level support team required advanced troubleshooting skills for a diverse range of webhosting technologies. I worked to resolve customer's technical issues on a wide range of products and services including: • Coding related advice of HTML, ASP, ASP.NET, PHP, Cold Fusion and SQL • SharePoint• Exchange• Domain Names Administration and DNS• SSL• Databases (MySQL, MSSQL) • POP mail.• Network Monitoring with Microsoft Operations Manager and What’s Up Gold.• DSL/Dialup fault-finding and router/modem configuration, diagnosing DNS and routing issues.• Creation of technical documentation of knowledge base articles for customers and internal staff.• Desktop application support for, MS Access, MS Enterprise Manager, MS Front Page, Dreamweaver, MS Outlook and Eudora, as well as various FTP clients.• Diagnosing and resolving problems relating to clients websites and server performance of MS 2003/2008, MS IIS 6/7• Support for a range of in-house software such as, Content Management and Customer Relationship Management systems, Ecommerce stores, Mailing lists and Intranet systems.