John Mcguinness Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

• Supporting and exceeding responsibilities to our corporate customers
• Maintaining and completion of core processes to support the quality of service.
• Identifying, reporting and assist in rectifying any breaches in compliance and / or controls of key processes,
• Insuring premium management tasks are completed accurate and within SLA
• Management of corporate debt and split billing debt and working with corporates and account managers to ensure timely payment of invoicing
• Deliver timely and accurate reporting

Melbourne, Victoria, Australia

• Ownership and Management of our New Zealand Broker & Dealership New Business portfolio
• Managing our underwriting hub & complaints referral for Australia & New Zealand Direct within agreed SLA’s
• Underwriting large vessel transit and blue water cruising from Australia to New Zealand & South Pacific
• Assessing and negotiating risks while engaging in new business, endorsement and renewal management
• Working within my authority level up to $2,000,000 - liaising with our Head of Technical for anything greater
• Advanced technical knowledge of underwriting, pricing, risk pooling & selection, territory management

Melbourne, Victoria, Australia

• Preparing large policies for underwriter review and pricing
• Ensuring all broker contact is documented accurately within our CRM
• Acting as point of contact for Brokers & Dealers, referring to underwriters where necessary
• Processing letter of appointments, new business, endorsement and renewal closings
• Handling broker follow ups and enquiries via email and telephone within agreed SLA’s
• Issuing policy documents ensuring accurate as per quotes provided

Melbourne, Victoria, Australia

Dublin, Ireland

• Ensure all customer contact is documented in our CRM tool and are responded to within the agreed SLA’s & in a professional manner
• Investigate where necessary customer claims & assist our retail channel with the fulfillment of those claims
• Ensure claim decisions are communicated to customers in writing
• Policy management including but not limited to: refunds, cancellation requests, bank account amendments, personal detail changes received from a variety of sources and general customer queries.
• Respond efficiently to any request for support from our retail business
• Document any potentially fraudulent claims or behaviors to Loss Prevention

Certificate In Insurance Practice (Cip), Insurance

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 2.1

Education record