John Mcguinness Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

• Supporting and exceeding responsibilities to our corporate customers• Maintaining and completion of core processes to support the quality of service.• Identifying, reporting and assist in rectifying any breaches in compliance and / or controls of key processes,• Insuring premium management tasks are completed accurate and within SLA• Management of corporate debt and split billing debt and working with corporates and account managers to ensure timely payment of invoicing• Deliver timely and accurate reporting • Resolution of complaints• Premium management in excess of 2000 corporate customers

Melbourne, Victoria, Australia

• Ownership and Management of our New Zealand Broker & Dealership New Business portfolio• Managing our underwriting hub & complaints referral for Australia & New Zealand Direct within agreed SLA’s• Underwriting large vessel transit and blue water cruising from Australia to New Zealand & South Pacific• Assessing and negotiating risks while engaging in new business, endorsement and renewal management• Working within my authority level up to $2,000,000 - liaising with our Head of Technical for anything greater • Advanced technical knowledge of underwriting, pricing, risk pooling & selection, territory management• Building Broker relationships while working closely with our Business Development Managers • Train and coach our Sales & Services Team to ensure guidelines and compliance are implemented • Actively encouraging team work and group problem solving • Ensuring all broker, dealership and customer communication is documented and filed correctly

Melbourne, Victoria, Australia

• Preparing large policies for underwriter review and pricing • Ensuring all broker contact is documented accurately within our CRM • Acting as point of contact for Brokers & Dealers, referring to underwriters where necessary • Processing letter of appointments, new business, endorsement and renewal closings• Handling broker follow ups and enquiries via email and telephone within agreed SLA’s • Issuing policy documents ensuring accurate as per quotes provided • Coordinate and communicate with underwriters, raise and escalate any urgent broker requirements

Melbourne, Victoria, Australia

Dublin, Ireland

• Ensure all customer contact is documented in our CRM tool and are responded to within the agreed SLA’s & in a professional manner• Investigate where necessary customer claims & assist our retail channel with the fulfillment of those claims• Ensure claim decisions are communicated to customers in writing• Policy management including but not limited to: refunds, cancellation requests, bank account amendments, personal detail changes received from a variety of sources and general customer queries.• Respond efficiently to any request for support from our retail business• Document any potentially fraudulent claims or behaviors to Loss Prevention• Be a point of escalation for retail for customer disputes or issues relating to insurance• Take responsibility for personal development, learning and performance level• Ensure that all insurance matters are conducted in line with the Consumer Protection Code 2012

Certificate In Insurance Practice (Cip), Insurance

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 2.1

Education record