John Mcmahon Email & Phone Number

Towson, Md, Us

• Led internal IAM audit of Azure tenant to identify areas of improvement for security configuration and user provisioning. Created dashboards to visualize decentralized tenant structure for presentation to management. Audit documentation used to provide guidance to ongoing Azure governance project.• Solution architect for complex access request and provisioning process as part of agency ERP modernization effort.• Led to completion multiple initiatives to improve agency cybersecurity posture. During project implementation analyzed ongoing engagement strategy and made improvements to approach to increase adoption rate. Demonstrated effectiveness of approach through data visualization and statistical analysis.• Reduced fulfillment time of PAM (Privileged Account Management) requests by %50 through analysis of business process bottlenecks.

Baltimore, Maryland Area

• Completed implementation of conference room system project that had been stalled for 12 months due to staff resource constraints and rapidly changing technology platform requirements• Automated intune deployment for US headquarters to address deadline imposed by contract renewal. Previous approach would have exceeded deadline and impacted budget by requiring renewal of existing MDM (Mobile Device Management) product

o Rapidly corrected security deficiencies in core user provisioning process to remediate security incident that occurred during external audito Analyzed Vmware VDI (Virtual Desktop Infrastructure) operating environment and optimized storage allocation to extend resource capacity reducing need to purchase additional storage for SAN

Frederick, Md

• Continually improved campus imaging process to reduce manual steps by %90. This provided an improved experience for staff and allowed limited IT staff to deploy machines quickly and more efficiently which was instrumental in meeting demands placed on IT during a rapid growth period.• Designed and implemented migration from legacy ticketing system to modern ITSM platform. Met with internal customers to analyze business requirements and identify pain points within current system and business processes. Restructured existing classification of requests to better support future reporting demands.• Provided leadership and management responsibilities when supervisor left the organization. Ensured continuity of operations during transition and partnered with new management to improve customer satisfaction and team cohesion.

Ms Interaction Design And Information Architecture, Virtual Reality And Content Creation

Masters program for User Research and User interface Design. My area of focus is on AR and VR integration to assist collaboration between.

Bachelor Of Fine Arts - Bfa, Digital Media Production