John Mcneel Email & Phone Number

Little Rock, Arkansas, United States

North Little Rock, Arkansas, United States

Arkansas State Manager, 2011 – 2020 Holtger Brothers Inc: Utility construction contractor placing fiber and copper lines underground and aerially for voice, video, and data throughout the state. Supporting our customers with real-time solutions to emergencies.Responsibilities: Managed 3 to 6 construction teams to assure multiple and varied project completions with a special focus on quality, efficiency, and timeliness. Planned and supported small to large projects to ensure profitability.

Allegiance Communications: Cable TV, telephone, and high-speed data provided to customers in four states. Serving 50,000+ customers in largely rural markets covered by 12 offices.Responsibilities: Directed all call center, back office, and customer service/support functions. Led 51 employees covering inbound universal agents and all outbound customer contact. Created and met Service Performance Matrix.

DirecTECH Southwest: Provides sales, installation, service of Satellite TV, High Speed Internet, Home Security, and Home Theater Solutions; 800+ employees; 8 states; completing 55,000 appointments per month; 11 offices;Responsibilities: Charged with operations for the entire company, responsible for financial, operational, and goal performance of the company; Directed sales, field operations, human resources, training, marketing, fleet, warehousing, and daily operations; Managed matrix and financial indicators and insured operations excelled

Cebridge Connections: Provider of Cable Television, Internet and Telephony; Marketing “triple play” to customers (voice, video, data); Produces exclusive TV shows and sponsors community events; heavily regulated;Responsibilities: Operational control over operations in 81 systems with 4282 miles of plant covering Arkansas and Northeast Texas; Develop and implement operational process to focus resources and improve results; Obtain revenue, expense, and customer goals; Select, train, and mentor senior staff for 5 offices to insure capable team able to respond and carry out day to day operations.

DirecTV: Integrated company offering sales, service, and delivery of satellite programming and internet;Responsibilities: All field operations for DirecTV occurring in a geographic area covering Michigan, Ohio, Indiana, and Kentucky. Add process, accountability, and operational focus for 6 offices. Develop and improve existing leadership and supervision of local management teams. Provide technical training and quality assessments for field staff. Act as liaison between DirecTV and local offices.

AT&T Broadband: Cable TV Co. offering TV, Internet and Phone; Major political player to meet regulationsResponsibilities and Accomplishments: Directed all areas of system operations including call center, customer fulfillment, and marketing servicing 93,000 customers; Deployment of telephony traffic, rebuilds and new products; Highest producing system in division with Digital Cable sell-in at 55% and Internet penetration at 32%; Exceeded P&L and customer goals in all years but one while aggressively responding to new competition;

Job Duties: Leading and motivating a 27,000 customer cable system; Improving and developing excellent relations with local franchising authorities, community leaders, and customers; Preparation and implementation of operations and capital budgets; Exceeding cash flow and growth goals; Directing all personnel matters.

Job Duties: Overall excellent operation of cable system; Insuring compliance with four levels of regulatory overhead through consistent service and personal involvement with community leaders and regulatory officials; Bringing about a revolution of thought, ideas and attitudes to move system into prosperity of basic and pay penetration and increased cash flow; Preparation, maintenance, and implementation of $2,000,000 in revenues, $700,000 in expenses, and $500,000 in capital improvements; Responsible for personnel matters including hiring, training, payroll, discipline, and promotions of Service Manager, Office Manager, and their staff.

Bachelor Of Science, Business Administration, Marketing Option

Activities and Societies: Alpha Tau Omega

Education record