John Defilippis Email & Phone Number

Madison, Nj, Us

Madison, New Jersey, United States

• Lead all operational and business areas such as: workflow design, troubleshooting, processes, client relations, partner management, financial management, staffing, team training and user QA testing.• Manage business strategy for marketing, product, competitive positioning, and industry trends. • Represent these functional areas within the senior leadership team and in cooperation with other departmental areas.• Accomplishments include: 300+% unit growth since (pre-Covid)… Show more • Lead all operational and business areas such as: workflow design, troubleshooting, processes, client relations, partner management, financial management, staffing, team training and user QA testing.• Manage business strategy for marketing, product, competitive positioning, and industry trends. • Represent these functional areas within the senior leadership team and in cooperation with other departmental areas.• Accomplishments include: 300+% unit growth since (pre-Covid) launch; adapted product to ever-changing state regulatory updates during crisis; launch new virtual earnings meeting product; and, introduce proprietary solution for offshore entities. Show less

Madison, New Jersey, United States

• Manage all operations, P&L and other business areas including: sales, staffing and wholesale relationships. • Responsible for product strategy and marketing.• Partnered with Development and QA teams. • Designed all operation functions including proprietary processes. • Accomplishments: Industry innovator of the interactive doc trend with clients such as PSEG, Prudential, The Coca-Cola Company and American Express; solved early adoption of industry requirements; managed… Show more • Manage all operations, P&L and other business areas including: sales, staffing and wholesale relationships. • Responsible for product strategy and marketing.• Partnered with Development and QA teams. • Designed all operation functions including proprietary processes. • Accomplishments: Industry innovator of the interactive doc trend with clients such as PSEG, Prudential, The Coca-Cola Company and American Express; solved early adoption of industry requirements; managed significant growth through high-profile, wholesale partnerships resulting in serving over hundreds of clients . Show less

Madison, New Jersey, United States

• Customize technology solutions for a variety of clients including: call centers, clinical tracking system, divisional migrations, and sales analytics. • Accomplishments: delivered new software/hardware to 500+ people; and built global IT system for Genetec.

Nutley, New Jersey, United States

• Progressively responsible for a variety of roles from support to management. (Transitioned from full-time manager to independent consultant while developing start-up.)• Notably, managed software distribution to large division, developed network security protocols, launched large migration logistics, managed budgeting, developed multi-year strategic plans and handled all staffing.