John Menges Email & Phone Number

Ontario, OR, US

Durham, NC, US

• Reported directly to VP of Sustaining Engineering.
• Developed data analytic dashboards for the Sustaining Engineering team using Visual StudioCode/Snowflake/SQL/Power BI/Hex/Graphviz to manage SLAs for Root Cause Analysis andPreventative Action (RCAPA) of incidents and.
• Dashboards were used daily by and with top company executives, managers, program managers,engineers, and product support and management personnel to meet SLAs regarding productstability and customer satisfaction.
• Reduced implementation of new data analytic requests from months/years/never to hours/days.
• Worked with engineering teams to ensure timely resolution of preventative actions and customerservice requests.
• Major contributor to driving active RCAPA issues from ~50 to ~30 despite regular influx of newincidents.

• Valley Family Health Care, Payette, ID, 2017-Present, IT Systems Manager.
• Manage a team of 3-4 System Support Technicians.
• Serve 11 clinics and administrative offices consisting of approximately 260 employees.
• Manage help desk resolving 500-600 tickets per month with an average 4.9 of 5.0 approval rating. 150 text feedback responses over the past year, only one of which was negative. (Jira, Confluence)
• 37 servers (EMR systems, file shares, data analytics, terminal services, etc., including managing all backups, upgrades, and maintenance), network, 400 client computers, VOIP phone system.
• Personally plan and execute all IT procurements. Developed procurement and asset management system integrated with Jira.

Bellevue, WA, US

• AudienceScience, Bellevue, WA, Programmatic Digital Advertising, 2014-2017. Senior Engineer, Technical Program Manager.
• Led a 3-month project that tripled the capacity of our production systems without additional hardware.
• Go-to person for diagnosing critical/costly production software issues and conducting ad-hoc analytics.o Conducted ~400 investigations using SQL, Pig, scripting languages, etc.o Saved the company well over $1M in costs.
• Liaison between Product and Engineering.
• Reviewed product requirements, managed their development, and deployed releases.
• Interacted with clients, third parties, and employees in all company roles to identify/documentneeds for ongoing internal engineering support.

Redmond, Washington, US

• Designed and implemented a health rule framework and associated rules run against every site collection in SharePoint (on premises and online) before upgrades in order to find issues that might affect upgrade and.
• Resolved ~1500 issues from customer escalations and automated monitoring pertaining to SharePoint Online deployments, upgrades, high availability/disaster recovery.
• Participated in teams to reduce high-priority incidents and emergency patches in a cloud environment.
• Served on 2nd tier 24/7 support teams.

Raleigh, North Carolina, US

• Developed an infrastructure for synchronous distributed collaboration using a simpler centralized architecture while retaining most of the replicated architecture’s performance using lightweight entity migration.
• Fully automated experiments simulating concurrent users of my infrastructure on 42-host laboratory gigabit network.o Collected >100GB causally ordered data and analyzed it using my own analysis/graphing applications.o.
• In 2 weeks, developed the best available DOM API worldwide for Tcl, using XML-driven Tcl code and Java reflection to generate Java code mapping Java Xerces DOM API to Tcl.

Seattle, WA, US

• Technical lead, deployment prep and deployment of a new Java and BDB-based service tested at >4K transactions per sec.
• Unit/stress testing, documentation, education of on-call rotation.
• First use of this service easily supported a Pepsi promotion announced in a Super Bowl ad.
• Served on 2nd tier 24/7 support teams.

Palo Alto, CA, US

• Developed internet web services for HP cameras and scanners, software for in-house print centers and output management systems, real-time collaborative software, and COM wrappers for a 3d graphics toolkit.

Consultant, Research Assistant, IBM Fellowship recipient during graduate school. SNA, sockets, distributed file systems, SNMP.

Chapel Hill, NC, US

UNIX systems, network, and telephone switch administrator, managed graduate student assistants.

Developed diagnostic software for the Burroughs Scientific Processor.

Phd, Computer Science

Ms, Computer Science

Ba, Compter Science

Bachelar Of Arts, Computer Science

Bachelor Of Arts - Ba, Computer Science