OfficerReports leads the way in innovative features and usability in the Security Guard industry. - Quality Assurance (web client, iOS, and Android). - Live Online Training / Q&A Sessions with customers. - Technical Support (both e-mail and phone).- Support Desk Administration including but not limited to Knowledge Base articles, training materials, and Video self-help. - Customer contact for all things OfficerReports

Responsible for all aspects of Customer Satisfaction for the Xbox gaming platform.- Assist customers with use of digital products and services.- Escalation point for Team Customer Contacts and Follow-Ups.- Billing and Technical Support for Xbox LIVE service.- Focused on Customer Satisfaction provide customers with a one stop shop for all things Xbox and Microsoft. First call resolution

Greenwood Wireless is a Bluegrass Cellular Authorized Agent.My responsibilities include:- Daily Operational Management- Scheduling.in accordance with labor costs and business needs- Ordering in stock based off tech and style trends- Cost recovery management- Training employees- Customer Service / Management inquiries

Responsible for web server security, maintenance, and upkeep pursuant to web services / server administration.

Provided excellent customer service via “up-sourcing” company Afni Inc. Vendor call center for Verizon Wireless.- Provided phone support for billing, feature request changes, phone orders, and save attempts.- Won several “WoW” certificates for surveys from customers. Obtained 100% Rep Satisfaction.- Provided other call center representatives with knowledge and proper call handling policies when management was unavailable.

Focused on providing excellent customer service to meet AT&T Mobility Standards and policies:- Ranked 18th in the Call Center one week out of training.- Provided phone support for billing, feature request changes, phone orders, and save attempts.- Moved on and off Floor Support (Mentor Program) during my stay at AT&T. The mentor program at AT&T allowed top reps to move on and off Floor Support in one month increments. Floor support provided floor reps with assistance, overrides, and took escalations.- Submitted policy amendments to better serve customers needs. Most of these policy amendments were approved and cycled into daily CSR workflow.

- Provided assistance to users / customers with the purchase and use of digital products and services.- Provided team organization and training to meet customer service and company goals with changes, tools, and services offered.- Assisted in the creation of new Customer Service portals for end-user use and upkeep of current portal knowledge base articles and implementation of policies based off of company goals.- Escalation point for other CSRs / customer retention

The time-frame volunteering for IMGS is an estimate. Description: Worked with a team of individuals playing and gathering information from MMORPGs. These guides were published under the Prima Strategy Guide brand.Published in:Starwars Galaxies: Jump to LightspeedEverquest 2

Gamespy Arcade Administrator.Helped players and subscribers with the use of Gamespy Arcade software.Escalation point for lower tier volunteers.