-Participated in a three-month training program in order to learn a new industry and software.-Mentored new hires participating in the training program, including SQL and XML Training.-Managed multiple projects at one, following a Waterfall/Agile hybrid methodology.-Collaborated with team members using a variety of tools including JIRA, SharePoint, Confluence, GuideCX, and Kiteworks.-Created and maintained documents relevant to projects for other departments including: SQL mappings for data conversions, business requirements and data mappings for third party integrations, discovery documentation for custom forms and reports, and internal and external end user documentation for completed integrations.-Refined and managed a new data validation process for the entire division, which is now standard on all new and existing projects.

• Managed multiple major enterprise level separation projects at once, following a Waterfall/Agile hybrid methodology.• Coordinated with internal and external IT teams in order to maintain strict project timelines.• Utilized project management tools including JIRA, Smartsheets, and SharePoint to organize and share project information with stakeholders and company executives.

• Quickly adapted to new industry, managing and leading 10+ ongoing projects of various sizes.• Coordinated with Development in order to manage and deliver complex integrations per customer timelines.• Responsible for managing contract compliance on all projects to keep projects in scope.• In charge of forecasting effort for all projects and implementations, internal and external, to improve team efficiency.• Worked with Sales department to assist in company growth by helping with SOWs, Demos, and RFPs.• Ran cluster analysis on customer data in order to report tends and cost saving opportunities.• Worked in VersionOne and Bugzilla to help manage and coordinate integration development in an Agile SDLC.• Lead efforts to improve software integrations, including, testing, documentation, and delivery to customer.• Worked in Excel to transform, normalize, and cleanse customer data for Export/Import.

• Grew the Court Project Management team from three to six Project Managers.• Recruited and trained three new Project Managers while completing five major implementations in one year.• Managed up to 16 concurrent projects in the company portfolio at any given time.• Responsible for managing contract compliance on all projects in order to keep projects in scope.• Streamlined problem areas in the implementation process to allow for more uniform installs.• Created and managed project timelines in Microsoft Project, enabling time and resource tracking. • Worked with Sales department to assist in company growth by helping with SOWs, Demos, and RFPs.• Coordinated with developers working in an Agile Workflow, using OnTime and Microsoft OneNote.

• Taught multiples classes to 150+ users at International User Conferences• Utilize SQL commands to navigate and maintain databases.• Created database mappings to be used during interface creation for customer QOL improvements.• Worked in Jira to manage software defects and features and coordinate with development team.• Managed Change Orders to handle changing Project Scope and keep projects within budget.• Created detailed time forecasts for all customers and maintained project plans in Microsoft Project.• Performed system overhauls on existing customers in order to streamline and update workflows and efficiencies.• Worked with both Public and Private Sector customers internationally, as far away as Hawaii and Dubai.

• Lead product demonstrations for potential customers, resulting in signed contracts.• Manage project life cycle processes to ensure smooth implementation for both internal and external resources.• Developed and configured workflows in an advanced CMS for end users, using both Java and SQL.• Lead training sessions to increase comfort level of end-users.• Worked in Jira to manage software defects and features and coordinate with development team on integrations.

• Plan and implement court processes, leading to paperless workflows used in municipal courts across the country.• Involved in numerous product go-lives, leading multiple implementations.• Work closely with City and County officials to help transition to new Court Management System.• Manage both internal and external resources during entire project life cycle to ensure smooth transition. • Create workflows and train multiple users on use of new Court Management Software for daily use.• Coordinated with developers transitioning from a Waterfall to an Agile methodology, using OnTime and Microsoft OneNote.

-Develop and maintain testing plans and documentation for multiple products.-Coordinate with developers and oversee multiple testers to meet product deadlines.-Create and maintain VMware virtual environment for virtual machines used for testing and support.-Develop and manage project to restructure testing practices.

-Conduct web and Windows program testing of multiple software products.-Utilize SQL commands to navigate and maintain databases.-Responsible for multiple internal testing projects aimed at increasing testing productivity.

-Maintain seven data and communications servers and other network functions, to include: server backups, anti-virus, and email servers.-Work with employees to resolve individual hardware and software problems quickly and professionally.-Collaborate with co-workers to create Data Retention Policy for company.-Install individual workstations for new employees on regular basis, updating systems as required.

-Order and display of all convenience products as well as general customer service and cashiering.