A customer-facing leader focused on driving long-term value with our customers.

Global responsibility and oversight for Customer Sales and Success at Model N (NYSE: MODN).

Hired to build and lead a Global Customer Success function with overall responsibility revenue growth, retention, and driving long-term renewals.Model N is a leading provider of cloud revenue management solutions for Life Sciences and High Tech companies. Our software helps companies drive mission-critical business processes such as pricing, quoting, contracting, regulatory compliance, rebates and incentives. With deep industry expertise, Model N supports the complex business needs of the world's leading brands in pharmaceutical, medical technology, semiconductor, and High Tech manufacturing across more than 120 countries, including Johnson & Johnson, AstraZeneca, Novartis, Microchip Technology and ON Semiconductor.

Joined Aptology as a member of the executive team responsible for all post-sales activities (Customer Onboarding, Implementation, Account Management and Customer Care).

Hired to build and lead a Global Customer Success function with overall responsibility revenue growth, retention and driving long-term renewals.The Plex Manufacturing Cloud delivers robust ERP manufacturing software solutions developed by manufacturing experts obsessed with continuous innovation and customer success.

Responsible for leading the Global Customer Success Team with overall responsibility booking and revenue growth, retention and driving long-term renewals.

Leading a team of Client Executives responsible for the renewals, subscription product sales, consulting & education sales to installed base customers in the Central and Southeast Regions of the US.

Leading a team of Client Executives responsible for the renewals, subscription product sales, consulting & education sales to installed base customers in the Central and Southeast Regions of the US.*Exceeded sales quotas in all three years in the role and qualified for Sales Excellence Club in 2009, 2010 and 2011.

Manage a portfolio of 25-30 Fortune 500 clients.Responsibilities Include:-Post Sales activities/product expansion-Drive customer loyality through various programs (i.e. Net Promoter)-Solution optimization/expansion-Renewal and contract management-Maintaing and driving customer success*Exceeded sales quotas in all three years in the role and qualified for Sales Excellence Club in 2006, 2007 and 2008.

Program Manager/Project Manager/Lead Consultant for several Taleo Recruiting implementations/projects for Global 500 clients. Responsibilities include project management, system configuration, business process re-engineering, product training and HRIS Integration. Responsibilities Include:-Manage several cross-functional and technical teams throughout the full life-cycle of an implementation.-Successfully delivery of the Taleo Enterprise Recruiting solution to a varity of Global 500 Retail, Healthcare, Manufacturing and Financial Services clients. -Project Management responsibilities for entire scope of large implementations. Successfullly delivered all projects on time and under budget.

Served as a consultant in the firm’s e-HR practice with a focus on HR/Recruitment Strategy, Re-Engineering & Business Process Improvement and Applicant Tracking Systems for Fortune 500 clients.Responsibilities Include:-Managed the Evaluation and Selection Process of Hiring Management Systems for various Fortune 500 clients. -Successfully assisted clients’ in the development and execution of strategic implementation plans initiated by process and organizational changes and technology enhancements.-Successfully re-engineered HR business process for a large national bank and reduced annual recruiting cost by $5.5 million which has demonstrated a significant ROI for these efforts. This was accomplished through process and organizational re-engineering efforts coupled with technology review and evaluation and selection of a Web-based Hiring Management System.

Held various roles for the firm focused on Recruitment Training and Technology for Fortune 1000 clients.