Integrating and aligning IT operations for a Cloud-first world.

iNETWORKS, a 24x7x365 Managed Services & IT Services firm, acquired Courtesy Computers (CCI) in 2015 due to “the maturity of the managed service offering” relative to their offeringSuccessfully merged the CCI into iNET achieving CEO directive to operationalize the managed services program within 90 days of acquisition to facilitate broader go-to-market strategy Developed dynamic pricing workbook for Managed Services Program in Salesforce to create clarity in the sales pipeline and to… Show more iNETWORKS, a 24x7x365 Managed Services & IT Services firm, acquired Courtesy Computers (CCI) in 2015 due to “the maturity of the managed service offering” relative to their offeringSuccessfully merged the CCI into iNET achieving CEO directive to operationalize the managed services program within 90 days of acquisition to facilitate broader go-to-market strategy Developed dynamic pricing workbook for Managed Services Program in Salesforce to create clarity in the sales pipeline and to simplify/standardize the pricing process Liaise with VP of Account Management to develop Roles & Responsibilities for vCIO (TAM) role Developed department-level reporting for Executive team designed to identify areas of success, constraints, and potential for failureLed company adoption of Amazon Web Services as the primary Cloud SolutionDirectly responsible for answering any/all RFP’s obtained through sales channelsIntroduced Agile Project Management concepts to improve internal projects and client specific projects Show less

Promoted from Director of Sales to COO in 2013 of a 24x7x365 Managed IT Services Firm with 14 employees and a mandate to stop revenue losses and rebuild client relationships Portfolio of Responsibilities included: Product/Services, Engineering, Sales, Marketing, Vendor relationships, Client-Services, Finance/Accounting, and Strategic InitiativesImmediately assessed the managed service programs, support staff, client (current & former) perceptions & expectations, vendor… Show more Promoted from Director of Sales to COO in 2013 of a 24x7x365 Managed IT Services Firm with 14 employees and a mandate to stop revenue losses and rebuild client relationships Portfolio of Responsibilities included: Product/Services, Engineering, Sales, Marketing, Vendor relationships, Client-Services, Finance/Accounting, and Strategic InitiativesImmediately assessed the managed service programs, support staff, client (current & former) perceptions & expectations, vendor products/solutions, and client engagement Identified a significant gap in client perceptions/expectations of the managed service programs which promoted a contentious relationship Consolidated all Managed Services Programs into a single program, with clearly defined deliverables, pricing, and metrics based reporting for each deliverable to promote “trusted advisor” statusDepartmentalized all staff based upon individual strengths, aligned each department to specific program deliverables, documented and defined every role, responsibility, tool, and vendor productEliminated redundant vendors and promoted vendor relationships that focused upon training, education, and engineer adoption strategiesDeveloped Sales & Marketing Strategy for prospects and established process for migrating clients from retired program(s) into the new programConverted 100% of customers to new program, significantly improved CSAT scores, and increased gross revenues of existing accounts from 1.25mil to 1.75mil and total revenues to 2.1mil Show less

Managed all aspects of day-to-day operations of web-based loyalty program for enterprise accounts (~12mil YRR)Direct responsibility for the development of marketing efforts aligned with on-brand messaging while meeting program revenue objectives Acting as Product Owner, liaised with clients to develop and manage individual backlogsDirectly participated in QA of all code-deployments Created metrics-based analysis to determine “stickiness” of consumers and correlate to retention… Show more Managed all aspects of day-to-day operations of web-based loyalty program for enterprise accounts (~12mil YRR)Direct responsibility for the development of marketing efforts aligned with on-brand messaging while meeting program revenue objectives Acting as Product Owner, liaised with clients to develop and manage individual backlogsDirectly participated in QA of all code-deployments Created metrics-based analysis to determine “stickiness” of consumers and correlate to retention data, proving success of loyalty program to clientsLeveraging the above metrics, built a business case requesting executive approval to develop “free-gift with registration” code; obtained executive approval and generated $1.3mil in new revenue in first year Show less