John Coyle Email & Phone Number

Salt Lake City, Ut, Us

Creating the next generation of right sized, on-demand packaging solutions with a focus on innovation, visibility, scalability, uptime, quality, and speed of delivery.Working to accomplish high priority software objectives by utilizing internal software teams and 3rd party vendors as neededResponsible for X5 and X6 line of machines, along with job import pipelines and external event notifications

Bentonville, Arkansas, Us

Manage IT infrastructure project backlog, improving performance and security for customersCollaborate with different teams to identify, align and drive strategic planServed as ScrumMaster for multiple cross-functional teamsProvide communication and stakeholder managementIdentify capabilities and define metrics for the businessKey Projects-Overhaul and migrate asset optimization pipeline from bare-metal system to Azure-based, improving page load performance and reducing over 75TB bandwidth per dayDevelopment of L3AF initiative to provide kernel function as a serviceImplementation of Physical and Virtual F5 load balancers Implementation of Platform Hub- providing unified Cloud platform for all internal platform projects

Salt Lake City, Utah, Us

Product Owner and Key stakeholder in IT New Systems Development groupCreated and Implemented employee systems training across OTR business segmentFinalized implementation of new TMS system, unifying all operations divisions on one platformServed as ScrumMaster for multiple cross-functional teams

Salt Lake City, Utah, Us

Responsible for managing backlog of issues using JIRA and Microsoft TFSFilled Product Owner roles for multiple products including entire Transportation Management SystemOversaw migration from legacy system to new TMS

Greeneville, Tennessee, Us

Converted 3PL Cold Chain brokerage to asset based carrier with 100+ company tractors, improving profit margin by 10%Product owner for TMS system (TMWSuite) working closely with 3rd party development to address bugs & enhancementsReduced cost per mile by 18cents & increased Rev/Trk/Day $200 by increasing utilization efforts Improved Annualized turnover 35 basis points through improved driver relations & improved production Secured three new million-dollar accounts through strategic pricing and providing operational insight during RFP

Salt Lake City, Utah, Us

Responsible for managing & optimizing all operational activities, including: Weekly production exceeding 6mil miles utilizing 2400 drivers, 1700 tractors & 2500 trailers 26 direct reports, including 5 off-site employees at CRE owned driving schools Managed operational oversight team for 1700 Phase 1 and Phase 2 students Developed program & managed training for employees, decreasing training time by 2 weeks & lowering turnoverImplemented a centralized freight map to consolidate load booking and planning for multiple divisions Served as Operational Rep for Legal team while preparing for pending court cases Negotiated and implemented new financing terms on equipment for low mileage application Product owner for 3rd party software development including Manhattan optimization, SmartDrive in-cab recording, Product owner for in-house development including DM Workbench, AS400 custom dev, Qlikview reporting, SSRS reportingIncreased truck count in Midwest Regional division by more than 300%, from 35 to 150 Lowered Midwest Regional overall cost per mile by 50 cents Decreased Organization-wide out of route miles from 15% to 8%, improving quality of driver management Implemented extended Operational Training & Safety programs to reduce accident rate by 52% Awarded Manager of the Year, 2011 for work growing and improving profitability of Midwest Regional divisionAwarded Manager of Quarter, Q4 2009 for implementing Manhattan Optimization software in National/Regional divisionsEmployee of the Quarter, Q1-2008 after managing the top performing fleet in National Division for 13 straight months

Implemented procedures to reduce month-end closing process by 67% from 15 days to 5 days Reduced company-wide oil inventory turnover from 37 to 26 days Oversaw day-to-day operations of Rock Springs, Wyoming terminalDeveloped inventory reconciliation system to reduce unexplainable fuel loss by 80% Oversaw software & hardware implementation for multimillion dollar bulk plant renovation Reconciled legacy accounting system to recover over $100,000 in outstanding invoices Oversaw initial roll-out of Qualcomm units, including driver and staff training and macro creation

Managed overall staffHired, trained, scheduled, disciplined & evaluated staff of twenty employeesHandled daily operations of self-sufficient businessIncreased sales 30% year over year through improved food quality and restaurant cleanlinessReduced inventory costs by 4 basis points through tighter controls and staff trainingKept accurate logbook of sales volume, inventory & controllable expenses

Chatsworth, Ca, Us

Monitored technicians for Quality Assurance & handled supervisor escalation callsSupported DSL, wireless & dial-up connections for 250,000 usersAnalyzed call statistic reports & scheduled technicians according to workloadWorked with Customer Relations Management to resolve systemic issuesProvided graveyard technical support for Olympic Village during the 2002 Winter Games