I’m a professional on a transformational journey, rooted in the synthesis of long-standing practices that include creativity, inclusion, learning, mindfulness, multidisciplinary thinking, spiritual growth, storytelling, and writing. These practices inform my mindset and actions as I help others optimize their own transformations.I work with leaders who want to get better at solving complex business and people problems (AI, communication, customer experience, emotional intelligence, strategy, talent retention, etc.). While I “meet every client where they are,” my “sweet spot” is blending insights from creative works with tools grounded in Human-Centered Design (HCD) principles.HCD is a proven discipline for helping professionals and teams in any industry to better understand and resolve customer and employee pain points while improving products, services, processes, programs, and so much more. My unique approach to HCD is a framework I’m calling H.U.M.A.N.:H: Hear people’s pain points from their perspectivesU: Uncover root causes of those pain pointsM: Map potential solutions to those pain pointsA: Adjust solutions by gathering and applying feedbackN: Narrate stories that drive solution adoptionCOACHINGCoaching is an objective, present, trustworthy thought partnership that helps you to learn to challenge your own thinking and gain more clarity on how to achieve your goals.I’m a Professional Certified Coach (PCC) with the International Coaching Federation (ICF), and offer these types of coaching relationships:- Executive coaching- Leader development coaching- Team or cohort coaching- 360° feedback-based coaching and coaching connected to other assessments (I'm certified in Hogan, MBTI, and CliftonStrengths)SPEAKING My core speaking topic, Becoming a H.U.M.A.N. Pain Point Whisperer, can be tailored to any size audience and format. My core audience is leaders or influencers at any level, from any industry, who need more tools to better understand and resolve customer and employee pain points. Regarding learning objectives, attendees will be able to:H: Hear people’s pain points from their perspectivesU: Uncover root causes of those pain pointsM: Map potential solutions to those pain pointsA: Adjust solutions by gathering user feedbackN: Narrate stories that drive solution adoption