John M. Demarco, Pcc, Phr, M.Div., Llc Email & Phone Number

Nashville, Tn, Us

Greater Nashville Area, Tn

I work with leaders who want to get better at solving complex business and people problems (AI, communication, customer experience, emotional intelligence, strategy, talent retention, etc.). While I “meet every client where they are,” my “sweet spot” is blending insights from creative works with tools grounded in Human-Centered Design (HCD) principles.HCD is a proven discipline for helping professionals and teams in any industry to better understand and resolve customer and employee pain points while improving products, services, processes, programs, and so much more. My unique approach to HCD is a framework I’m calling H.U.M.A.N.:H: Hear people’s pain points from their perspectivesU: Uncover root causes of those pain pointsM: Map potential solutions to those pain pointsA: Adjust solutions by gathering and applying feedbackN: Narrate stories that drive solution adoptionCOACHINGI’m a Professional Certified Coach (PCC) with the International Coaching Federation (ICF), and offer these types of coaching relationships:- Executive coaching- Leader development coaching- Team or cohort coaching- 360° feedback-based coaching and coaching connected to other assessments (I'm certified in Hogan, MBTI, and CliftonStrengths)SPEAKING My core speaking topic, Becoming a H.U.M.A.N. Pain Point Whisperer, can be tailored to any size audience and format. My core audience is leaders or influencers at any level, from any industry, who need more tools to better understand and resolve customer and employee pain points. Regarding learning objectives, attendees will be able to begin to describe and apply the aforementioned H.U.M.A.N. framework.CLIENTSMy clients have included Belmont University College of Business, Government Scientific Source, Hawaii Destination Premier, Marceco Ltd., Oregon State University Foundation, T-Mobile, University of Tennessee College of Business, and Vanderbilt University Medical Center.

Individual coaching and leadership development with groups of executivesClients include Oregon State University Foundation and Hawaii Destination Premier

Bellevue, Wa

Executive, leader development, and assessment-based coaching:Directors, senior managers, managers, and high potential individual contributors, from a wide diversity of demographics More than 100 internal clients promoted to next-level rolesCreation and management of leadership development programs:Customer care, retail, and back office employeesInterim leadership role rotationsCurriculum emphasis on business acumen, change leadership, prioritization, personal brand, and learning agilityOwnership of enterprise competency framework:Connected newly-merged T-Mobile and Sprint organizations’ unified business goals and values to new competenciesOngoing communication and change leadership with key stakeholders across every business functionCreation of competency-supporting tools including coaching guide; 360° and 180° assessments; individual development planning tool; and people leader toolkits Integration of competencies into company-wide leadership model, performance management, top talent programs, employee experience surveys, and employee sentiment surveysOngoing content and process iteration based on data analysis, stakeholder input, best practices, and design thinking

Greater Nashville Area, Tn

* Executive coach for high potential business leaders in the Southeastern United States.* Affiliated with one of the largest talent development and talent acquisition companies in the world.

Melbourne, Florida Area

Executive, leader development, and assessment-based coaching:Physicians, nursing executives, and operations executives including business unit CEOsLeadership development with small groups of executive peers:Vice presidents and directors from across all clinical and business functions, with heavy emphasis on emotional intelligence, team effectiveness, and crucial conversations skillsOwnership of leadership development programs:Management development program for newer managers, including curriculum on emotional intelligence, business acumen, organizational values, and strengths-based developmentMentoring program pairing company executives with leaders from other business functions and job levels

Melbourne, Florida Area

* Coached and consulted with clients to help them clarify financial goals, assess current financial needs, and make sound investment decisions in the context of an overall financial roadmap.*Designed and executed unique public speaking strategy across the community to gain exposure and meet potential investment clients.* Converted several million dollars of non-revenue producing accounts into managed portfolios earning higher yields.

M.Div., Theology And Pastoral Leadership

Graduate Certificate, Human Centered Design Thinking

Certificate In Executive & Professional Coaching, Organizational Development

15-hour graduate level certificate in the competencies and ethics of professional coaching.

B.S., Communications

Activities and Societies: Resident hall leadership; producer and director for student-run television program