Director Of Information Technology
Us
Chief Information Officer for $40 million privately held residential heating oil, propane, electricity, HVAC, generator, mason supply retail and fabrication companyOverall responsibility for the IT strategy and operations, supporting 75 users in five locations. The company tripled in size in 10 years, organically and through acquisition, resulting in a complex operating environment and IT footprint. • Integral Part of the management team, reporting directly to the President• Installed and upgraded business ERP System (Microsoft Dynamics GP v9, v10, and v2010)• Implemented cloud based CRM System (Microsoft CRM 2010)• Upgraded IT infrastructure for uninhibited growth by breaking out Microsoft Small Business Server into Midsize Business Topology leveraging virtualization and the cloud (i.e. Microsoft Server 2013, Exchange Server 2013, SharePoint, Active Directory, and Trend End Point Security).• Designed and implemented a business continuity plan including both on-site and cloud operating environments in the event of a disaster (DATTO D/R).• Integrated all locations into one main telephone system including call routing, music on hold for each entity, call recording, call analysis. (Avaya IP Office, Chronicall cradle-to-grave call tracking and recording).• Created failover redundancy for remote location connectivity.• Set up secure system access for employees working remotely.• Rapidly brought on acquisitions and new business entities to promote growth and diversification.• Designed Reporting System (Microsoft SQL Server, SharePoint and Database Mail).