John Miles's Location
Charlotte Metro, United States, United States
John Miles's Contact Details
John Miles work email
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John Miles personal email
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About John Miles
Hands-on Manager/Analyst specializing in bridging the business/tech divide. Diverse range of IT experience including application development/support/management in B2B/B2C web, self-service BI analytics and database technologies - all with a focus on using tech to enable business.
John Miles Work Experience Details
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Director Of Product ManagementParetohealth Nov 2022 - PresentPhiladelphia, Pennsylvania, UsSUMMARY: Techno-functional owner of multiple web applications that support our underwriting processes.INTERESTING WORK:-implemented our renewal category of business onto our core web platform enabling tight integrations with external partners, centralized governance and data, and ensuring scalability to accommodate significant future growth in category volume-implemented our new business category of business onto our core web platform, consolidating multiple disparate business processes into a single fully integrated hub including integrations with external partners -
Sales Operations Applications ManagerBeyondtrust Mar 2022 - Nov 2022Johns Creek, Georgia, UsSUMMARY: Functional owner for all Sales Ops applications supporting the effective and efficient execution of sales processes.INTERESTING WORK:-functional management over intake, prioritization, escalation and implementation of Salesforce development and admin work supporting Sales, Sales Ops, Order Management/Deals Desk/Fulfillment, Customer MDM, and Strategic Pricing groups-redesign of Sales Helpdesk (Sales Ops) ticketing process to improve self-service and routing capabilities-discovery, analysis and planning for the upcoming annual territory/CRM reset for the next fiscal year -
Director, Data & AnalyticsE*Dray Collaborative Port Logistics Apr 2021 - Mar 2022Charlotte, North Carolina, UsSUMMARY: Lead reporting, analytics, integrations and data integrity functions, staff and technology vendor relationships in support of an industry leading port logistics platform and managed services business.INTERESTING WORK:-design and hands-on implementation of a green field analytics and enterprise reporting capability utilizing PowerBI Service and Christian Steven; automation of ~100 outbound reports to date is saving ~50 person hours of effort per week-grew my team from just me to 9 direct reports including integration, reporting and data quality teammates in 6 months-led multiple projects to utilize integrations (EDI, API, FTP) to largely automate previously exclusively manual processes in key operational areas-technical owner and hands-on wearer of many hats to implement and provide ongoing support across all things IT including: migration to Office365, IT asset management (purchase, provision, support), standing up a new network for new office location, network and application support (MS Office, Teams, Outlook, VPN, office access control, RingCentral, etc.) -
It Business Analyst IiTruist May 2019 - Apr 2021Charlotte, North Carolina, UsSUMMARY: Senior BA / Product Owner on the Data & Analytics team focused on the design, development and implementation of a new business intelligence platform and data tools in support of our retail insurance business.INTERESTING WORK:-came onboard and quickly integrated into the project team to help lead team to an on-time, on-budget go-live for a green field analytics platform and capability utilizing Tableau Server which would eventually serve ~1800 end-users-analysis and hands-on development of multiple dashboards that provided previously unavailable insights and information which enabled the account management team to capitalize on cross and upsell opportunities and drive double-digit YoY growth in established customers -
Manager, E-Commerce Sales & MarketingContinental Mar 2015 - May 2019Hanover, DeSUMMARY: Technical resource "embedded" within a business unit providing consultative support to senior management and serving as the business-side project manager/analyst for technical projects in support of the US Passenger and Light Truck Sales and Marketing group. Primary focus is split between implementing and supporting internal applications/systems, driving enhancements to enterprise applications and serving as the “face of Conti” to external customers for implementation and management of B2B integration's.INTERESTING WORK:-multiple large projects to enable significant structural changes to several sales programs (touches to multiple SAP modules, EDI, and web applications)-implemented system changes and reporting capabilities to support rapid growth (tracking for 150%+ YoY growth) of previously low priority sales channel-implemented local ETL capability to support analytics and S&OP applications (~30 person hrs/mth saved for demand planning staff alone)-implemented Tableau Server analytics platform for 100+ user field sales groupTOOLS: SQL Server, ETL / SSIS, Tableau Server / Desktop, SAP, EDI, UserLike, Agile Methodology -
Business Applications ManagerPositecusa May 2012 - Mar 2015Charlotte, North Carolina, UsSUMMARY: Application / Product Owner for our order management and small parcel distribution system, and application development and support for a variety of other systems.Project manager, business analyst for the implementation of, and then the ongoing support and enhancements for, a highly customized instance of a hosted B2C order management and small parcel WMS application. A mix of handling escalated support requests, technical management of integrations (our customer-facing web sites and eBay stores, 3PLs, SAP, etc...), providing leadership in PCI compliance and serving as project manager/business analyst for enhancements and process improvements. In this capacity I managed relationships with vendors and a small team.INTERESTING WORK: *led PCI compliance efforts for our web and call center environments*created a fraud management process that prevented the loss of over $80K in it's first year*B2C-side integration of an international 3PL*deployed a QlikView application to facilitate self-service BI for our Logistics and Supply Chain divisionsTOOLS: SQL Server, ETL / SSIS, QlikView, PCI DSS, ZenDesk, SAP, OrderWave -
Director Of ItCheerlogistics May 2003 - May 2012SUMMARY: Full strategic and operational leadership for all IT functions across multiple small business under common ownership including web application development and support, and application / system / server / network administration.Basic systems/applications/network administration and support across 3 networks and 25+ users, including managing telecommunications and IT vendors.Developed and supported multiple websites including two custom e-commerce platforms. INTERESTING WORK: -Acted as project manager, business analyst and lead developer in taking CheerLogix, a SaaS turn-key hosted solution for cheer event producers, from "idea" to fully functional system in less than 10 months.-Annual onsite IT management for the worlds largest cheerleading competition including spinning up multiple onsite networks, managing event scoring functions and managing multiple technology vendors and consultants across over 1M square feet of convention center space.TOOLS: HTML, Classic ASP, JavaScript / jQuery, VBScript, XML / JSON, SQL Server 2000 - 2008 R2, MS Server 2003-2008 / AD / Exchange, WatchGuard, ShoreTel, PCI Compliance -
ProgrammerLowe'S Companies, Inc. 2002 - 2003Mooresville, Nc, UsSUMMARY: Client/Server and batch application support and development on the Merchandising and Marketing SDG. -
Software EngineerSprings Industries 1999 - 2002UsSUMMARY: Application support and development on the Order Management System team.
John Miles Skills
Business Analysis
Saas
Software Development
Microsoft Sql Server
Web Development
Management
Customer Service
Networking
Integration
Software Project Management
Sql
Vendor Management
Problem Solving
E Commerce
Analysis
Troubleshooting
Xml
Javascript
Cobol
Sql Server
Small Business Server
Microsoft Office
Adobe Creative Suite
Event Management
Team Management
User Interface Design
Vbscript
Asp
Joomla
Order Management
Orderwave
Disaster Recovery
Html
Business Process Improvement
Agile And Waterfall Methodologies
Business Intelligence
Project Management
Requirements Analysis
Business Requirements
Data Analysis
Testing
Databases
Tableau
Sql Server Integration Services
Solution Implementation
Technical Solution Design
It Business Analysis
User Stories
Requirements Gathering
Agile Methodologies
Functional Requirements
Technical Analysis
John Miles Education Details
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Appalachian State UniversityComputer Information Systems
Frequently Asked Questions about John Miles
What company does John Miles work for?
John Miles works for Paretohealth
What is John Miles's role at the current company?
John Miles's current role is Product Management.
What is John Miles's email address?
John Miles's email address is jo****@****ics.com
What schools did John Miles attend?
John Miles attended Appalachian State University.
What skills is John Miles known for?
John Miles has skills like Business Analysis, Saas, Software Development, Microsoft Sql Server, Web Development, Management, Customer Service, Networking, Integration, Software Project Management, Sql, Vendor Management.
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