John Miles Email & Phone Number

Philadelphia, Pennsylvania, Us

SUMMARY: Techno-functional owner of multiple web applications that support our underwriting processes.INTERESTING WORK:-implemented our renewal category of business onto our core web platform enabling tight integrations with external partners, centralized governance and data, and ensuring scalability to accommodate significant future growth in category volume-implemented our new business category of business onto our core web platform, consolidating multiple disparate business processes into a single fully integrated hub including integrations with external partners

Johns Creek, Georgia, Us

SUMMARY: Functional owner for all Sales Ops applications supporting the effective and efficient execution of sales processes.INTERESTING WORK:-functional management over intake, prioritization, escalation and implementation of Salesforce development and admin work supporting Sales, Sales Ops, Order Management/Deals Desk/Fulfillment, Customer MDM, and Strategic Pricing groups-redesign of Sales Helpdesk (Sales Ops) ticketing process to improve self-service and routing capabilities-discovery, analysis and planning for the upcoming annual territory/CRM reset for the next fiscal year

Charlotte, North Carolina, Us

SUMMARY: Lead reporting, analytics, integrations and data integrity functions, staff and technology vendor relationships in support of an industry leading port logistics platform and managed services business.INTERESTING WORK:-design and hands-on implementation of a green field analytics and enterprise reporting capability utilizing PowerBI Service and Christian Steven; automation of ~100 outbound reports to date is saving ~50 person hours of effort per week-grew my team from just me to 9 direct reports including integration, reporting and data quality teammates in 6 months-led multiple projects to utilize integrations (EDI, API, FTP) to largely automate previously exclusively manual processes in key operational areas-technical owner and hands-on wearer of many hats to implement and provide ongoing support across all things IT including: migration to Office365, IT asset management (purchase, provision, support), standing up a new network for new office location, network and application support (MS Office, Teams, Outlook, VPN, office access control, RingCentral, etc.)

Charlotte, North Carolina, Us

SUMMARY: Senior BA / Product Owner on the Data & Analytics team focused on the design, development and implementation of a new business intelligence platform and data tools in support of our retail insurance business.INTERESTING WORK:-came onboard and quickly integrated into the project team to help lead team to an on-time, on-budget go-live for a green field analytics platform and capability utilizing Tableau Server which would eventually serve ~1800 end-users-analysis and hands-on development of multiple dashboards that provided previously unavailable insights and information which enabled the account management team to capitalize on cross and upsell opportunities and drive double-digit YoY growth in established customers

Hanover, De

SUMMARY: Technical resource "embedded" within a business unit providing consultative support to senior management and serving as the business-side project manager/analyst for technical projects in support of the US Passenger and Light Truck Sales and Marketing group. Primary focus is split between implementing and supporting internal applications/systems, driving enhancements to enterprise applications and serving as the “face of Conti” to external customers for implementation and management of B2B integration's.INTERESTING WORK:-multiple large projects to enable significant structural changes to several sales programs (touches to multiple SAP modules, EDI, and web applications)-implemented system changes and reporting capabilities to support rapid growth (tracking for 150%+ YoY growth) of previously low priority sales channel-implemented local ETL capability to support analytics and S&OP applications (~30 person hrs/mth saved for demand planning staff alone)-implemented Tableau Server analytics platform for 100+ user field sales groupTOOLS: SQL Server, ETL / SSIS, Tableau Server / Desktop, SAP, EDI, UserLike, Agile Methodology

Charlotte, North Carolina, Us

SUMMARY: Application / Product Owner for our order management and small parcel distribution system, and application development and support for a variety of other systems.Project manager, business analyst for the implementation of, and then the ongoing support and enhancements for, a highly customized instance of a hosted B2C order management and small parcel WMS application. A mix of handling escalated support requests, technical management of integrations (our customer-facing web sites and eBay stores, 3PLs, SAP, etc...), providing leadership in PCI compliance and serving as project manager/business analyst for enhancements and process improvements. In this capacity I managed relationships with vendors and a small team.INTERESTING WORK: *led PCI compliance efforts for our web and call center environments*created a fraud management process that prevented the loss of over $80K in it's first year*B2C-side integration of an international 3PL*deployed a QlikView application to facilitate self-service BI for our Logistics and Supply Chain divisionsTOOLS: SQL Server, ETL / SSIS, QlikView, PCI DSS, ZenDesk, SAP, OrderWave

SUMMARY: Full strategic and operational leadership for all IT functions across multiple small business under common ownership including web application development and support, and application / system / server / network administration.Basic systems/applications/network administration and support across 3 networks and 25+ users, including managing telecommunications and IT vendors.Developed and supported multiple websites including two custom e-commerce platforms. INTERESTING WORK: -Acted as project manager, business analyst and lead developer in taking CheerLogix, a SaaS turn-key hosted solution for cheer event producers, from "idea" to fully functional system in less than 10 months.-Annual onsite IT management for the worlds largest cheerleading competition including spinning up multiple onsite networks, managing event scoring functions and managing multiple technology vendors and consultants across over 1M square feet of convention center space.TOOLS: HTML, Classic ASP, JavaScript / jQuery, VBScript, XML / JSON, SQL Server 2000 - 2008 R2, MS Server 2003-2008 / AD / Exchange, WatchGuard, ShoreTel, PCI Compliance

Mooresville, Nc, Us

SUMMARY: Client/Server and batch application support and development on the Merchandising and Marketing SDG.

Us

SUMMARY: Application support and development on the Order Management System team.