John Miller Email and Phone Number
-=- I am not interested in franchise opportunities. Do not contact me regarding these. -=-Over twenty years of experience working with IT infrastructure. Hardware enthusiast looking to push the boundaries of what technology can do for small businesses on a budget.Notable Projects:VOIP phone system - Migration of two-hundred phones from aging Iwatsu system to modern 3CX VOIP system. Six months of planning and preparation leading to two days of deployment. Saved the client approximately $60K in hardware and software and $30K in annual licensing. System has handled 1.7 million calls.COVID mitigation - Worked with clients to prepare for possible COVID shutdowns that became a reality. Preventative stockpiling of hardware, network reconfigurations, and end-user training resulted in all clients able to work from home with no downtime.20/2 rule - Planned and implemented the "20/2 Rule" for internal support. Use of automation and analysis resulted in support requests being answered in less than twenty minutes and resolved in less than two hours for all clients.Cellphone expense reduction - Worked with client to analyze their mobility expenses. Found ways to decrease their expenses from $30K/month to $8K/month while maintaining the cellphone count and upgrading most cellphones to more modern hardware.Telecomm expense reduction - Client telecommunications expenses out of control and needed help reducing costs. Worked with client accounting team to audit the bills. Found many services that were no longer in use or could be migrated to lower cost services. Saved the client approximately $5K/month.
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DirectorInternetek Jan 2016 - Present•Oversee a team of technicians, developers, consultants, and trainers to support users within Managed Services clients. •Develop and implement short and long term goals. •Collaborate with senior leadership to develop a strategy to plan and optimize technologies that could improve organizational effectiveness.•Develop and maintain financials and inventory. •Works with MSP stakeholders to ensure policies and standard operating procedures are followed.•Developing and maintaining disaster recovery and business continuity plans to ensure that the organization can continue to operate in the event of a major IT failure or disaster.•Participates in security audits, ensuring that any technology issues are addressed and resolved in a timely manner; ensures ongoing compliance with mandated security requirements and best practices recommendations.•Lead projects to implement changes in the organization while tracking and meeting deadlines and holding all stakeholders accountable.
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Litigation ConsultantInternetek Jan 2020 - Present•Digital Discovery - complying with discovery requests for digital assets such as emails, files, server files, audit logs, and mobile devices. •Digital Forensics - Investigation, auditing, and presentation of materials found during discovery and client provided evidence. •Technical Consultation - Assist clients in understanding technical evidence for use in cases and litigation.
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It ManagerInternetek Jan 2010 - Jan 2016•Managed the IT department and ensured that staff had the necessary skills and resources to carry out their duties. •Vastly improved the IT infrastructure to reduce downtime to only a few hours a year. •Deployed upgrades to the network, replaced phone system with modern VOIP system, improved network security, and oversaw first regional corporation office infrastructure. •Worked with departments and leadership to improve IT support and abilities to resolve issues.
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HelpdeskInternetek Jan 2007 - Jan 2010•Supported client needs by resolving client tickets submitted via email and/or phone. •Improved user satisfaction and server uptime between tickets. •Worked with a small team to support users across the country in resolving desktop and software issues.
John Miller Skills
John Miller Education Details
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Murray State UniversityTelecommunications Systems Management
Frequently Asked Questions about John Miller
What company does John Miller work for?
John Miller works for Internetek
What is John Miller's role at the current company?
John Miller's current role is Director @ Internetek with expertise in Managed IT Services.
What schools did John Miller attend?
John Miller attended Murray State University.
What are some of John Miller's interests?
John Miller has interest in Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture.
What skills is John Miller known for?
John Miller has skills like Systems Administration, Vmware Esx, Network Administration, Database Administration, Web Development, Cisco Ios, Help Desk Support, Virtualization, Enterprise Storage, Storage Area Networks, Active Directory, Network Design.
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