John Miller Email & Phone Number

•Oversee a team of technicians, developers, consultants, and trainers to support users within Managed Services clients. •Develop and implement short and long term goals. •Collaborate with senior leadership to develop a strategy to plan and optimize technologies that could improve organizational effectiveness.•Develop and maintain financials and inventory. •Works with MSP stakeholders to ensure policies and standard operating procedures are followed.•Developing and maintaining disaster recovery and business continuity plans to ensure that the organization can continue to operate in the event of a major IT failure or disaster.•Participates in security audits, ensuring that any technology issues are addressed and resolved in a timely manner; ensures ongoing compliance with mandated security requirements and best practices recommendations.•Lead projects to implement changes in the organization while tracking and meeting deadlines and holding all stakeholders accountable.

•Digital Discovery - complying with discovery requests for digital assets such as emails, files, server files, audit logs, and mobile devices. •Digital Forensics - Investigation, auditing, and presentation of materials found during discovery and client provided evidence. •Technical Consultation - Assist clients in understanding technical evidence for use in cases and litigation.

•Managed the IT department and ensured that staff had the necessary skills and resources to carry out their duties. •Vastly improved the IT infrastructure to reduce downtime to only a few hours a year. •Deployed upgrades to the network, replaced phone system with modern VOIP system, improved network security, and oversaw first regional corporation office infrastructure. •Worked with departments and leadership to improve IT support and abilities to resolve issues.

•Supported client needs by resolving client tickets submitted via email and/or phone. •Improved user satisfaction and server uptime between tickets. •Worked with a small team to support users across the country in resolving desktop and software issues.