John Mitchelson Email & Phone Number

Raleigh, Nc, Us

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

Responsible for the strategy, planning, and delivery of Customer Success for Cisco's SecureX. This includes everything from the customer's journey, through field enablement.

Raleigh-Durham-Chapel Hill Area

I had the privilege of leading the Portfolio Activation Specialist team from Cisco's Customer Experience. The team onboarded all of Cisco's Security, DNA, and Data Center Enterprise Agreements.

Raleigh-Durham, North Carolina Area

As a Success Programs Manager, I drove programmatic efforts for the adoption of product/software; inclusive of services adoption, utilization, and growth. I worked cross-functionally with internal teams (specialists, support, etc.), account teams, Customers, and Partners• Segmented and prioritized engagements within US Commercial in alignment with theater priorities and Cisco strategy• Walked customers through Choosing, Using, and Loving, Cisco DNA Center and Intent Based Networking• Collaborated with the digital success teams, business units, and product management teams to leverage digital campaigns• Aligned with regional Partner organization(s) on identification and prioritization of key channel-Partners through whom the customer success motions were executed• Aligned and collaborated with business units and enablement teams to deliver packaged end-to-end customer success blueprints and supporting assets to Partners and Customers• Interpreted and analyzed customer adoption metrics and KPIs to determine common adoption barriers and developed strategies to proactively address barriers

Raleigh-Durham, North Carolina Area

The GCS Adopt and Expand strategy was designed to accelerate the time it takes for customers to achieve the business outcomes that they planned to receive from Cisco's subscription based offers. Success for our team was measured through an efficient and scalable coverage model inclusive of automated touch points as well as predictive data and analytics that directly impacted customers who purchased Cisco's subscription solutions. This customer lifecycle motion enabled me to provide strategic requirements back into Cisco cross-functional stakeholders that influenced Cisco’s long term capabilities and offer portfolio.

Raleigh-Durham, North Carolina Area

Sales representative and product specialist for Genesee Scientific, a distributor of products to global life science research markets. With thousands of products in Genesee’s portfolio, markets included academia, biotechnology companies, and medical research institutions. Highlighted products lines included: GE Healthcare, Eppendorf, Zymo Research, Gilson Inc., Benchmark Scientific Inc., Labnet International Inc. and variety of privately labeled exclusives only available at Genesee.

Raleigh-Durham, North Carolina Area

Aerotek® Inc. is a leading provider of technical, professional and industrial recruiting and staffing services. As part of Allegis Group® Inc., the largest staffing company in the U.S. and the fourth largest staffing company in the world, Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. Aerotek Contract Engineering specializes in the placement of engineers and technical professionals in the following segments:Aerospace and DefenseAutomotiveSoftware EngineeringPharmaceutical/Medical DevicesManufacturingElectronics Consumer Products

Raleigh-Durham, North Carolina Area