John Kautz Email & Phone Number

Middlefield, Ohio, United States

• Provide effective service to external and internal customers by using excellent in-depth knowledge of products, systems and programs.
• Input accurate order entries while being responsive to escalation concerns
• Deliver accurate information to customers regarding order status
• Process purchase orders, order changes and product RMA’s
• Communicate product knowledge and support to Home Center and consumers

Mentor, Ohio

• Managed and coordinated interior & exterior lighting programs for various national accounts within the retail and fast food sectors
• Oversaw audits, material delivery and invoicing to meet customer deadlines
• Prepared and generated lighting solutions and proposals specific to individual clients
• Managed lighting installation projects from end-to-end to improve client’s ROI
• Managed project budget at or above required Gross Profit Margin guidelines
• Collaborated with Supply Chain Management to ensure budgets were met

Broadview Heights, Ohio

• Responsible for collaborating with clients to deliver an array of customer service, focusing on integration and installation assistance
• Operated and tested AV systems daily to ensure equipment and room functionality
• Performed routine testing and problem diagnosis of AV equipment
• Performed preventative maintenance to resolve problems or identify resolutions
• Assisted with AV infrastructure functions and control system operations

Cleveland/Akron, Ohio Area

• Production Operations Manager, Fox Sports Ohio | Cleveland, Ohio 2007 - 2018 Managed and coordinated the operational and logistical details for all productions with a strong emphasis on quality, budget and positive.
• Hired, managed and referred freelance personnel for studio and remote productions
• Supervised scheduling, crew and set design for studio and remote operations
• Scheduled and maintained edit suites, studios and remote audio/video equipment,
• Created, iterated and distributed tech books to crew members for 500+ annual events
• Coordinated and booked mobile units and transmission orders for all events

Beachwood, Ohio

• Responsible for maintaining client relations regarding services, rates and quotes for projects and initiating contact with vendors to setup advertising insertion orders
• Scheduled and coordinated day-to-day client activity and on-site projects
• Worked across all departments as needed to ensure timely deadlines were met
• Proactively interacted with clients to identify assets and direction for advertisements
• Created advertising insertion orders and streamlined PO and billing workflow
• Managed duplication and shipping department staff and processes