John Kautz Email & Phone Number

Middlefield, Ohio, United States

Provide effective service to external and internal customers by using excellent in-depth knowledge of products, systems and programs. • Input accurate order entries while being responsive to escalation concerns• Deliver accurate information to customers regarding order status• Process purchase orders, order changes and product RMA’s• Communicate product knowledge and support to Home Center and consumers

Mentor, Ohio

Managed and coordinated interior & exterior lighting programs for various national accounts within the retail and fast food sectors• Oversaw audits, material delivery and invoicing to meet customer deadlines• Prepared and generated lighting solutions and proposals specific to individual clients• Managed lighting installation projects from end-to-end to improve client’s ROI• Managed project budget at or above required Gross Profit Margin guidelines• Collaborated with Supply Chain Management to ensure budgets were met• Managed project budget at or above required Gross Profit Margin guidelines

Broadview Heights, Ohio

Responsible for collaborating with clients to deliver an array of customer service, focusing on integration and installation assistance• Operated and tested AV systems daily to ensure equipment and room functionality • Performed routine testing and problem diagnosis of AV equipment• Performed preventative maintenance to resolve problems or identify resolutions• Assisted with AV infrastructure functions and control system operations

Cleveland/Akron, Ohio Area

Production Operations Manager, Fox Sports Ohio | Cleveland, Ohio 2007 - 2018 Managed and coordinated the operational and logistical details for all productions with a strong emphasis on quality, budget and positive relationships with vendors and staff• Hired, managed and referred freelance personnel for studio and remote productions• Supervised scheduling, crew and set design for studio and remote operations• Scheduled and maintained edit suites, studios and remote audio/video equipment, • Created, iterated and distributed tech books to crew members for 500+ annual events• Coordinated and booked mobile units and transmission orders for all events • Researched and approved equipment for production department capital purchases • Created and invoiced visiting TV providers for crew and facilities• Identified and vetted vendors and approved all invoices• Participated in monthly event projections and monthly expense variance explanations• Participated in quarterly event forecasting and annual event budgeting process• Coordinated and managed equipment shipping and delivery

Beachwood, Ohio

Responsible for maintaining client relations regarding services, rates and quotes for projects and initiating contact with vendors to setup advertising insertion orders• Scheduled and coordinated day-to-day client activity and on-site projects• Worked across all departments as needed to ensure timely deadlines were met• Proactively interacted with clients to identify assets and direction for advertisements • Created advertising insertion orders and streamlined PO and billing workflow • Managed duplication and shipping department staff and processes