John Kegley Email & Phone Number

Atlanta, Georgia, Us

- Revamped Customer Satisfaction (CSAT) structure for multiple queues & teams throughout company, by optimizing survey questions, fixing HTML code within embedded emails, and organizing a focus group for feedback, resulting in a 74% increase in survey response rate- Executed content updates from suppliers and internal partners in Zendesk, ensuring accuracy and quick turnaround using tools like IDM and Excel. Consistently recognized for top performance and meeting a 2-day SLA for customer concerns- Acted as liaison between the Brand Advocate and IDM teams for Content Ops, creating a monthly check-in to enhance communication on upcoming projects, major updates, and address concerns, leading to increased productivity and smoother collaboration- Currently serving as the main point of contact for Behr, providing high-priority service and ensuring timely, accurate content updates for one of Home Depot's largest vendors- Created and presented PowerPoint presentations to stakeholders, translating data analysis into strategic recommendations for actionable improvements- Developed comprehensive training for new hires and offshore partners, including narrated video guides and documented processes using ScribeHow- Earned multiple awards, including Homers and Bravos, for key projects and product launches like the 2023 Patio Launch, 2022 Holiday Event Program, and 2022 Halloween Launch Programs

Boston, Ma, Us

- Spearhead effort to condense & streamline product information on company databases (Apprise / Salsify), which led to launch of products on-site occurring 50% faster- Collect and audit the Product Information Matrix (PIM) ensuring data completeness and accuracy- Work with finance, marketing, sales, & supply chain teams to update and maintain all information on products- Accelerate projected product launch time from 90 days to 35 by automation and simplification ofcompany processes- Oversee active client base of Fortune 500 companies, including Amazon, Lowe’s, Overstock, Target, The Home Depot, Walmart, and Wayfair, to ensure marketability, clarity, and compliance- Review and audit system data for completeness and accuracy pre-retailer submission to ensure a smooth submission process for Sales - Track weekly E-commerce sales to chart whether department is advancing in their goals- Manage new and existing SKU styles for customer requirement updates- Analyze market trends, to create and implemented strategies, which resulted in a 5% revenue increase- Create, manage & maintain dashboards & reports- Took on interim leadership of the Customer Service sector during company layoffs, handling returns, replacements, and customer inquiries. Improved response time from one week to 1-2 days, leading to an increase in positive consumer feedback- Investigate and resolve data inaccuracies, mismatches and questions with appropriate collaborators in Marketing, Product Development and Sales teams- Support Consumer Services team by creating personalized client forms via Excel

Miami, Fl, Us

- Communicates and acts as liaison between company and over 25 schools in the Broward & Miami-Dade counties - Organizes and updates over 900 client order forms via Microsoft Excel and other programs - Create excel formulas to improve clients orders- Analyze customer needs and processes via email- Assists in the customization and adaptation of existing programs to meet customers requirements- Communicate with clients to maintain quality assuranceGreater Miami Caterers, Inc

Fort Lauderdale, Florida, Us

- Lead 20+ development strategies via Facebook & Instagram advertisements - Coordinate and track direct mail and email campaigns through MailChimp weekly- Utilized graphic design skill to create unique advertisements used in social media campaigns- Assist with special business projects- Update and maintain social media (Facebook, Instagram, etc.)- Develop advertising and marketing efforts- Assist in booking calls for sales team- Assist staff and other team members with administrative functions, primarily data entry- Write and format email blasts- Track advertising and field labor ratios to determine ROI

Bachelor Of Business Administration - (B.B.A.), Marketing

Associate Of Arts - Aa

Some College

Some College

High School Diploma