Lead Ux Strategist
Current
Sep 2021 - Present
AeroLeads people directory · profile
John Lance Email & Phone Number
UX Strategist at Advisor360°
at
Advisor360°
1 work email found
@advisor360.com
1 phone found area 800
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
UX Strategist at Advisor360°
Location
Littleton, Massachusetts, United States
Who is John Lance? Overview
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Quick answer
John Lance is listed as UX Strategist at Advisor360° at Advisor360°, based in Littleton, Massachusetts, United States. AeroLeads shows a work email signal at advisor360.com, phone signal with area code 800, and a matched LinkedIn profile for John Lance.
John Lance previously worked as Lead UX Strategist at Advisor360° and UX Manager at Advisor360°. John Lance holds Ms, Human Factors And Information Design from Bentley University.
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Email format at Advisor360°
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{first_initial}{last}@advisor360.com
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Profile bio
About John Lance
Ah, the dreaded summary, where I attempt to give you a quick synopsis of my talents and experiences without sounding like I used a mission statement generator (which, incidentally, appears to be a real thing (http://cmorse.org/missiongen/) and generated the following "My mission is to continue to facilitate easy-to-use interaction design in order to continue to embrace user centric Design Thinking for 100% customer satisfaction." - perhaps I mocked it too quickly).So, all kidding aside, things I know about. I know how to lead teams consisting of a wide variety of roles. This may come as a shock to some, but visual designers, user researchers, interaction designers, prototypers, and information architects are not all the same thing and have very different perspectives and needs. Also, I know how to mentor team members who are fresh out of college or have twenty years experience. Again, may come as a shock to some folks but they are not the same and one's management style really has to reflect that. I know a lot about design. I've championed user centered design at every organization I've worked at. I've designed interactions, created specs, run usability tests, created personas, conducted focus groups, and presented to executives, customers, partners, and whatever flavor of stakeholder I may have missed. I've been in the arena, and I like to think I've won more than I've lost. Okay, that last bit sounded pretentious, but it's a good line, and I'm a sucker for a good line. - JL
Listed skills include Agile Methodologies, Heuristic Evaluation, Usability Testing, User Research, and 35 others.
Current workplace
John Lance's current company
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16 roles · 33 years
John Lance work experience
A career timeline built from the work history available for this profile.
Ux Manager
May 2019 - Sep 2021
Ux Design Lead
Advisor360 was spun off from Commonwealth Financial Network in April 2019.
Apr 2019 - May 2019
Ux Designer
Current
Freelance, Self-Employed
Jul 2018 - Present
Ux Design Lead
Sep 2018 - Apr 2019
Ux Lead
- As the sole Interaction Designer was responsible for the entire design life cycle.
- Conducted onsite visits and interviews to identify and understand user needs.
- Captured and defined the As Is and To Be states of the systems.
- Developed and iterated wireframes and interactive prototypes.
- Conducted remote usability sessions to validate designs and iterated on the findings.
Dec 2017 - Jun 2018
Senior Product Design Manager
- Managed the UX team, which includes mentoring individuals, determining project staffing, performance management, and working with the team to settle on a standard tool set.
- Led UX projects, which includes defining scope and objectives, providing feedback on deliverables, and assisting in coordination with other teams, such as Engineering and Product Management.
- Designed Next Generation products, redefining legacy experiences to accommodate modern UX approaches and updated look and feel.
- Drove initiative to establish design patterns and UX standards across the organization to achieve common experiences across the product portfolio.
- Collaborated with external consultants and agencies on design initiatives, including an accessibility audit.
Apr 2016 - Dec 2017
Senior Ux Manager
- Managed teams of User Interaction Designers, User Researchers, Prototypers, and Information Managers.
- Managed projects as well as serving as people manager for individuals.
- As a project lead, provided both strategic and tactical guidance to the team, evaluated and provided feedback on deliverables, and served as a bridge to enable smooth partnering with other roles, such as engineering.
- As a people manager, provided mentoring to individuals, arranged for staffing of various projects, and ensured the team has a sense of the organization’s strategy.
- Championed the adoption of IBM Design Thinking methodology and integration into projects, including running workshops and training designers and other disciplines.
- Worked with engineering, product management, and other stakeholders to ensure that deliverables are on time and high quality.
Sep 2014 - Apr 2016
Ux Manager
- Manage a team of User Interaction Designers, User Researchers, and Information Architects.
- Work with engineering management and other stakeholders to ensure that deliverables are on time and high quality.
- Compile and deliver Operations briefings for executives.
- Develop a relationship with a local university, identifying co-ops and class projects.
- Attended IBM Basic Blue training for managers.
- Authored/co-authored multiple inventions and patents.
Apr 2012 - Sep 2014
User Experience Project Manager
- Responsible for project managing multiple projects and teams.
- Engaged with engineering and other stakeholders to ensure that deliverables and projects were on track.
- Introduced agile practices to UX work, both at the project level and the team level.
Apr 2011 - Apr 2012
User Interface Designer
-
- Product designer responsible for web and rich client Calendaring and Scheduling user interfaces.
- Built prototypes and conducted user interviews to obtain feedback.
- Authored/co-authored several invention disclosures and patents.
Oct 2004 - Apr 2011
Human Factors
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- Solo Human Factors Engineer responsible for design and usability testing of user interfaces.
- Led design teams for web and WAP graphical user interfaces. Design teams included representatives from Product Management, Engineering, Quality Assurance, Documentation, and other groups.
- Conducted usability tests of Lightbridges IVR system and assisted in the creation of IVR related personas and scripts.
- Created GUI storyboards for web-based software applications. The documents serve as paper prototypes as well as forming the basis for technical specifications.
- Created prototypes and conducted usability tests using the prototypes prior to development. In some cases, remote usability testing was used.
Aug 2001 - Oct 2004
Documentation Specialist
- Served as Lead Documentation Specialist for a software application suite.
- Wrote HTML on-line help for web-based software applications.
- Wrote hard copy documentation for multiple software applications, including APIs.
- Participated in the translation and localization of documentation.
- Developed on-line help standards.
- Served as departments tools specialist, maintaining templates and cascading style sheets.
Aug 1997 - Aug 2001
Technical Writer
- Wrote Windows on-line help and hard copy documentation.
- Conducted usability testing of documentation.
- Conducted market needs analysis to determine appropriate focus of documentation.
- Maintained company-wide document version control database.
- Applied ISO 9000 knowledge to maintaining departmental standards.
Sep 1995 - Aug 1997
Technical Writer
Wrote Windows on-line help and hard copy documentation. Created audience analysis questionnaire and submitted it to Service, Implementation, and Development divisions to determine documentations audience.
May 1994 - Sep 1995
Technical Writer
Image Plus
Wrote and edited technical documentation. Wrote and edited clients monthly company newsletter.
1993 - 1994
~1 yr
2 education records
John Lance education
Ms, Human Factors And Information Design
Bentley University
Ba, English
University Of Massachusetts Amherst
FAQ
Frequently asked questions about John Lance
Quick answers generated from the profile data available on this page.
What company does John Lance work for?
John Lance works for Advisor360°.
What is John Lance's role at Advisor360°?
John Lance is listed as UX Strategist at Advisor360° at Advisor360°.
What is John Lance's email address?
AeroLeads has found 1 work email signal at @advisor360.com for John Lance at Advisor360°.
What is John Lance's phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for John Lance at Advisor360°.
Where is John Lance based?
John Lance is based in Littleton, Massachusetts, United States while working with Advisor360°.
What companies has John Lance worked for?
John Lance has worked for Advisor360°, Freelance, Self-Employed, Commonwealth Financial Network, Cogito Corp, and Idemia.
How can I contact John Lance?
You can use AeroLeads to view verified contact signals for John Lance at Advisor360°, including work email, phone, and LinkedIn data when available.
What schools did John Lance attend?
John Lance holds Ms, Human Factors And Information Design from Bentley University.
What skills is John Lance known for?
John Lance is listed with skills including Agile Methodologies, Heuristic Evaluation, Usability Testing, User Research, User Centered Design, Task Analysis, User Scenarios, and User Experience.
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